It’s important that we have your correct contact details so we can contact you in times of emergency or if you are an account holder, to send you your water bill. If any of your details change, please ring us on 1300 659 961 during business hours. Remember, it’s your responsibility to keep us informed.
Register for important text messages
Register your mobile phone number with GWMWater to receive important updates about water supplies, outages, or other items of relevance by text messages. Registering for text messages means you’ll be aware of the latest important development in your town or local area.
Contact us on 1300 659 961 to update your details.
Change of tenancy in a rental property
To let us know about a change in tenancy, please complete our online change of address form.
Is the landlord or the tenant responsible for informing GWMWater of a change in occupant?
Under the Water Act, there are different responsibilities for landlords and tenants when tenancy changes.
- Landlords must let us know when a new tenant moves into a property.
- Tenants are responsible for notifying us when they move out.
Keeping us informed helps ensure accounts are set up correctly and avoids billing issues down the track.
If you’re unsure what to do, our friendly team is here to help. Find out more about the responsibilities of tenants and landlords.
Change in ownership of a property
If you've bought or sold a property, your solicitor/conveyancer should notify us of this change once the settlement has gone through. Please contact your solicitor/conveyancer to make sure the relevant legal notification has been forwarded to us.
Change of Direct Debit details
If you'd like to change your current Direct Debit details or cancel your payments, call us. We need at least five working days to process the change.
Change of name
If your name has changed, please provide us with an official document such as a copy of your marriage certificate, driver’s licence or passport.
You can do this in person at our Horsham office, or provide a copy by post, fax or email.
Need to disconnect from your water or sewerage service?If you need to disconnect from your water or sewerage service, please call us on 1300 659 961. |
