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Like many businesses, we are doing our part to assist in slowing the spread of coronavirus (COVID-19) and this involves changing the way we are working. This includes enabling staff to work from home and implementing any restrictions.

As the situation evolves, we are committed in supporting our customers, community and staff. We are working quickly and thoughtfully as things progress and change.

We recognise our important role in providing essential services as well as supporting our local community's health and economy. We take this role very seriously and are working hard to continue to deliver our usual high-quality service levels.

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Customer Service Centre

In order to protect both our customers and staff from the spread of infection, our Customer Service Centre in McLachlan Street, Horsham, is closed until further notice.

The Customer Call Centre and 24-hour service fault line remain fully operational.


Campgrounds open

Camping is permitted in regional Victoria under step three of the road map to COVID Normal, subject to gathering restrictions and social bubbles. This means you can camp with the people you live with, your intimate partner, or the household you have formed a bubble with (your household can book campsites with up to five members of your bubble household).

Communal facilities such as toilets and boat ramps remain open for visitors from regional Victoria. Physical distancing and outdoor gathering requirements apply at all times – including at the boat ramp and on your boat.

Please note, masks are always required to be worn while outdoors at campsites, unless eating, drinking, smoking (if permitted), or if you have a lawful exemption from wearing one.

Step 1 to reopening applies to residents of metropolitan Melbourne. Under step one, you must not travel more than five kilometres from where you live except for permitted reasons such as work or education if these cannot be done at home.

For more information about coronavirus and social distancing, visit:



We understand that coronavirus (COVID-19) may significantly impact household budgets and businesses.

If you are experiencing difficulty in paying your water and sewerage bill or are unable to pay due to the temporary closure of our Customer Service Centre, please get in touch with us as soon as possible so we can help.


Water and sewer services

There is no evidence that drinking water will be affected by the COVID-19 virus or that it is transmitted by drinking water.

Sewage and trade waste will continue to be collected and treated by our systems to protect public health and the environment. We also take this opportunity to remind customers that our wastewater systems cannot handle wet wipes or paper towel and these should not be discharged into the wastewater system.

The Water Services Association of Australia (WSAA) has also developed a fact sheet to provide information about drinking water services and coronavirus (COVID-19).


Public drinking water fountains

Public drinking water supplies are safe to drink. Although the risk is very low, surfaces around the fountain including the spout and button/lever could pose a transmission risk for coronavirus (COVID-19).

Children and adults can drink from water fountains. When using public drinking water fountains and bubblers, it is good practice to run them to draw fresh, drinking water through prior to drinking and most importantly avoid placing your mouth directly on the fountain or bubbler. When filling up a water bottle at the drink fountain, ensure the spout of your drink bottle does not contact the fountain head or bubbler.

If the fountain requires you to push a button or lever, clean the surface first or use your elbow or a clean tissue to operate the tap. Wash your hands with soap and water or an alcohol-based hand rub if you’ve touched a button or lever with your hands.

Please note, some drinking fountains in Local Government Areas are still closed.


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