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Like many businesses, we are doing our part to assist in slowing the spread of coronavirus (COVID-19) and this involves changing the way we are working. This includes enabling staff to work from home and implementing any restrictions.

As the situation evolves, we are committed in supporting our customers, community and staff. We are working quickly and thoughtfully as things progress and change.

We recognise our important role in providing essential services as well as supporting our local community's health and economy. We take this role very seriously and are working hard to continue to deliver our usual high-quality service levels.

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Recreation lakes

This Summer will be different to any other, and we must work together to keep public land and waterways open and safe for Victorians to enjoy.

Under the Last Step - coronavirus roadmap for reopening, travel is permitted throughout Victoria and facilities at our recreation lakes, including campgrounds, are open. Being COVIDSafe is everyone’s responsibility. Be prepared and follow these measures at all times:

  • Stay at home if you feel unwell and get tested. Stay at home until you receive your test results.
  • You must carry a fitted face mask whenever you leave home, unless you have a lawful reason not to. Masks must be work when physical distancing is not possible or indoors (such as viewing platforms and toilets).
  • Avoid peak travel times and have a back-up plan if it’s too crowded.
  • Maintain physical distancing of at least 1.5 metres from other people you don’t live with. This means keeping a towel’s length or 2 camp chairs apart, or staying in your car at the boat ramp while you wait to launch.
  • Keep a car’s width between you and the next camp site, or if there is no vehicle access permitted, the length of a tent pole or paddle.
  • Toilets are open with increased cleaning but be responsible for your own hygiene and bring your own sanitiser. Maintain good hand hygiene with regular handwashing or sanitising.
  • Before going boating, make sure your vessel is in good working order, you’ve packed your safety gear and you’ve checked the weather and ramp conditions before you head out at: www.boating.vic.gov.au 

For more information about coronavirus and social distancing, visit: www.coronvirus.vic.gov.au

 

Billing

We understand that coronavirus (COVID-19) may significantly impact household budgets and businesses.

If you are experiencing difficulty in paying your water and sewerage bill or are unable to pay due to the temporary closure of our Customer Service Centre, please get in touch with us as soon as possible so we can help.

 

Water and sewer services

There is no evidence that drinking water will be affected by the COVID-19 virus or that it is transmitted by drinking water.

Sewage and trade waste will continue to be collected and treated by our systems to protect public health and the environment. We also take this opportunity to remind customers that our wastewater systems cannot handle wet wipes or paper towel and these should not be discharged into the wastewater system.

The Water Services Association of Australia (WSAA) has also developed a fact sheet to provide information about drinking water services and coronavirus (COVID-19).

 

Public drinking water fountains

Public drinking water supplies are safe to drink. Although the risk is very low, surfaces around the fountain including the spout and button/lever could pose a transmission risk for coronavirus (COVID-19).

Children and adults can drink from water fountains. When using public drinking water fountains and bubblers, it is good practice to run them to draw fresh, drinking water through prior to drinking and most importantly avoid placing your mouth directly on the fountain or bubbler. When filling up a water bottle at the drink fountain, ensure the spout of your drink bottle does not contact the fountain head or bubbler.

If the fountain requires you to push a button or lever, clean the surface first or use your elbow or a clean tissue to operate the tap. Wash your hands with soap and water or an alcohol-based hand rub if you’ve touched a button or lever with your hands.

Please note, some drinking fountains in Local Government Areas are still closed.

 

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