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Like many businesses, we are doing our part to assist in limiting the spread of the coronavirus (COVID-19) and this involves changing the way we are working. This includes enabling staff to work from home and implementing social distancing practices.

As the situation evolves, we are committed in supporting our customers, community and staff. We are working quickly and thoughtfully as things progress and change.

We recognise our important role in providing essential services as well as supporting local community's health and economy. We take this role very seriously and are working hard to continue to deliver our usual high-quality service levels.

Campground closures

Under advice from the Chief Health Officer, all GWMWater campsites, camping grounds and caravan parks will be closed from 5pm, Friday 27 March.

Day visitors are still permitted but social distancing requirements must be adhered to at all times.

The advice from the Victorian Chief Health Officer is to ensure that public gatherings of 500 or more people do not occur. Given the closures of other camp grounds across Victoria, GWMWater has decided to close these sites as a measure to protect the health of visitors and staff.

The campsite closures include:

  • Lake Lonsdale
  • Moora Moora Reservoir
  • Taylors Lake

Please note that all camp grounds and caravan parks at or adjacent to GWMWater Reservoirs are also closed.

For more information about coronavirus and social distancing, visit: coronavirus.vic.gov.au


Customer Service Centre

In order to protect both our customers and staff from the spread of infection, our Customer Service Centre in McLachlan Street, Horsham, will close temporarily from 5 pm on Monday 23 March 2020.

The Customer Call Centre and 24-hour service fault line remain fully operational.


Billing

We understand that coronavirus (COVID-19) may significantly impact household budgets and businesses.

If you are experiencing difficulty in paying your water and sewerage bill or are unable to pay due to the temporary closure of our Customer Service Centre, please get in touch with us as soon as possible so we can discuss your situation.

Water and sewer services

There is no evidence that drinking water will be affected by the COVID-19 virus or that it is transmitted by drinking water.

Sewage and trade waste will continue to be collected and treated by our systems to protect public health and the environment. We also take this opportunity to remind customers that our wastewater systems cannot handle wet wipes or paper towel and these should not be discharged into the wastewater system.

The Water Services Association of Australia (WSAA) has also developed a fact sheet to provide facts about drinking water services and coronavirus (COVID-19). To view please visit https://www.wsaa.asn.au/publication/covid-19-fact-sheet

 

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