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Like many businesses, we are doing our part to assist in slowing the spread of coronavirus (COVID-19) and this involves changing the way we are working. This includes organising a phased return to on-site work for staff, enabling staff to work from home when required and implementing any COVIDSafe requirements.

We are committed to supporting our customers, community and staff. We recognise our important role in providing essential services as well as supporting our local community's health and economy. We take this role very seriously and are working hard to continue to deliver our usual high-quality service levels.

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Billing

We understand that coronavirus (COVID-19) may significantly impact household budgets and businesses.

If you are experiencing difficulty in paying your water and sewerage bill, please get in touch with us as soon as possible so we can help.


Water and sewer services

There is no evidence that drinking water is affected by the virus or that it is transmitted by drinking water.
Sewage and trade waste will continue to be collected and treated by our systems to protect public health and the environment. We also take this opportunity to remind customers that our wastewater systems cannot handle wet wipes or paper towel and these should not be discharged into the wastewater system.

The Water Services Association of Australia (WSAA) has also developed a fact sheet to provide information about drinking water services and COVID-19.


Public drinking water fountains

Public drinking water supplies are safe to drink. Although the risk is very low, surfaces around the fountain including the spout and button/lever may potentially pose a transmission risk.

Children and adults can drink from water fountains. When using public drinking water fountains and bubblers, it is good practice to run them to draw fresh, drinking water through prior to drinking and most importantly avoid placing your mouth directly on the fountain or bubbler. When filling up a water bottle at the drink fountain, ensure the spout of your drink bottle does not contact the fountain head or bubbler.

If the fountain requires you to push a button or lever, clean the surface first or use your elbow or a clean tissue to operate the tap. Wash your hands with soap and water or an alcohol-based hand rub if you’ve touched a button or lever with your hands.

 

More information

For more information about coronavirus and physical distancing, visit: coronavirus.vic.gov.au

 

 

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