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We are committed to providing respectful and confidential assistance to customers who are impacted by family violence.

Our Adobe PDF file icon 24x24Family Violence Policy (75kB, 3 pages) provides the framework which informs our decisions and the actions taken in dealing with customers experiencing family violence. It also provides information on the assistance that is available to those who are affected.

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This policy also ensures that we satisfy our obligations under the Essential Services Commission Customer Service Codes for urban and rural water businesses.

Below are organisations which are able to provide confidential counselling on a range of issues.

 

Where to go for support

Adobe PDF file icon 24x24 Information sheet - our commitment to family violence (2MB, 2 pages)

For Women

1800RESPECT – Phone 1800 737 732

Website – www.1800respect.org.au

National counselling helpline, information and support 24/7

SafeSteps – Phone 1800 015 188

Website – www.safesteps.org.au

24/7 family violence response service including the Pets in Crisis program

Womens Information and Referral Exchange WIRE (Victoria) – Phone 1300 134 130

Website – www.wire.org.au

Women’s information and support service

 

For men:

Men’s Referral Service – Phone 1300 766 491

Website: www.ntvmrs.org.au

Men’s counselling and referral service for men impacted by family violence (also trained to speak with LGBTI customers)

Mensline – Phone 1300 78 99 78 – 24/7

Website – www.mensline.org.au

Support for men with family and relationship issues

 

Specialised Support:

QLife – Phone 1800 184 527

Website – www.qlife.org.au

Telephone and web-based counselling, referrals and support for groups for LGBTI people and their families

Aboriginal Family Violence Prevention and Legal Services – Phone 1800 105 303

Website – www.fvpls.org

Culturally specific assistance to Aboriginal and Torres Strait Islander victims/survivors or family violence and sexual assault

InTouch Multicultural Centre Against Family Violence – Phone 1800 755 988

Website – www.intouch.org.au

Assistance and information for women and children from CALD backgrounds living with family violence

National Debt Helpline – Phone 1800 007 007

Website – www.ndh.org.au

General information about debt and access to financial counsellors.

 

General Support:

Domestic Violence Resource Centre Victoria (DVRCV) – Phone (03) 9486 0866 (9 am to 5 pm, Monday to Friday)

Website – www.dvrcv.org.au

Victorian state-wide resource centre

The Lookout

Website – www.thelookout.org.au

Information and support for those experiencing family violence

LIFELINE – Phone 13 11 14

Website - lifeline.org.au

24/7 Crisis support and suicide prevention

Beyond Blue – Phone 1300 224 636

Website – beyondblue.org.au

24/7 information, referral and support for people on a range of mental health issues

DirectLine – Phone 1800 888 236

Website – directline.org.au

24/7 counselling and referral service for anyone with concerns about their own or someone else’s use of alcohol or other drugs.

Gambler’s Help – Phone 1800 858 858

Website – gamblinghelponline.org.au

24/7 counselling and support for people with concerns about gambling behaviour.


MoneyHelp - Phone 1800 007 007

Website - moneyhelp.org.au

Free phone financial counselling service.

 

 

Community Support:

Wimmera Uniting Care (8.30 am to 5 pm)

Ararat – Phone (03) 5352 2503 34 View Point Street, Ararat VIC 3377

Horsham – Phone (03) 5362 4000 185 Baillie Street Horsham VIC 3400 (PO Box 442 Horsham VIC 3402)

Stawell – Phone (03) 5358 7400 8-22 Patrick Street, Stawell VIC 3380

Website – www.wuc.org.au

 

Grampians Community Health – Phone Stawell 5358 7400 (9 am to 5 pm, Monday to Friday)

Website – grampianscommunityhealth.org.au

Counselling, housing services and support for people impacted by family violence. Also provider of Men’s Behaviour Change programs.

 

Child & Family Services (CAFS) – Ararat – Phone 5352 2910

Website – www.cafs.org.au

Family violence intervention programs for women and children.

Also offers Financial Counselling and Men’s Behaviour Change programs.

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