East Grampians Rural Pipeline

Once the East Grampians Rural Pipeline Project is commissioned, water access will be provided under a Supply by Agreement (SBA).

All customers must have an SBA in place with us to ensure ongoing supply.

An SBA is a formal, legally binding contract between GWMWater and our customers. It sets out the terms and conditions for water supply, including:

• your agreed water allowance

• pricing and payment arrangements

• service standards and responsibilities

• conditions for ongoing supply

The SBA replaces previous agreements and brings all customers under GWMWater’s Rural Customer Charter, ensuring consistent service and support.

It also replaces the Heads of Agreement once the project design is finalised and your connection is confirmed, providing clarity and certainty for both customers and us about rights and responsibilities.

Your Supply by Agreement (SBA) will be sent electronically, making it quick and easy to review and sign from any device.

Here’s what to expect:

Email Notification – You will receive an email from us with a secure link to your SBA.

Review and Sign – Click the link, review the document, and follow the prompts to add your electronic signature.

Confirmation – Once signed, you will receive a confirmation email with a copy of the signed agreement for you to keep.

If you prefer, you can request a paper copy instead. Simply let us know, and we will arrange to send it by mail.

If you have any questions about the SBA content or need help understanding any of it, our Legal Support Officer Clay Sherrat can help you. Please email [email protected]

If you have signed a Heads of Agreement (HOA), you will still need to sign a Supply by Agreement (SBA) for ongoing water supply.

The HOA was your initial commitment to join the pipeline and secure your water allowance. It covered the upfront costs, including the New Customer Contribution and water allowance purchase.

The SBA is the formal contract for ongoing supply once the pipeline is operational. It sets out:

• Service standards

• Pricing and payment terms

• Responsibilities for both you and us

Without an SBA, we can’t provide water on an ongoing basis.

Existing customers who did not initially sign a Heads of Agreement (HOA) no longer need to do so.

The HOA was only required during the early design phase. Instead, we will send you the Supply by Agreement (SBA) to sign.

The SBA is important because it sets out the terms for how water will be delivered via the pipeline, including service standards and responsibilities.

We will contact you if you haven’t signed a HOA to go through the SBA and explain next steps.

Yes. We are still accepting Expressions of Interest (EOI) for properties located along the pipeline design route.

If your property fronts a designed pipeline, you can submit an EOI.

Please note: For new connections, a Heads of Agreement (HOA) must be signed before progressing to a Supply by Agreement (SBA). It is the first formal step in joining the pipeline.

By signing it, you’re committing to:

• The cost of your connection (including the New Customer Contribution)

• Your chosen water allowance

Depending on the contractor’s construction schedule, any new meter connection installation may be delayed until the second round of works.

The HOA is binding and allows us to include your property in detailed design and construction planning.

The HOA gives us certainty to move forward - and gives you priority for connection.