Got a query?

Top five queries
  • If you’re purchasing a property and going through a solicitor or conveyancer, you don’t need to notify us.

    We require a legal Title to change the ownership of a property. If you have a solicitor or conveyancer, they will send this to us with your details via a Notice of Acquisition after settlement.

    Make sure your mailing address is up to date.

    Update your details

  • If you think your water bill is unusually high, consider the following:

     

    Season

    We tend to use more water in the warmer months so remember to compare your water use to the same time last year, rather than to your last bill.

     

    Appliances and watering

    If you’re using an appliance more often it will increase your usage. Check your appliance settings and see if there’s a water saving mode. Automated watering systems and evaporative cooling can also use a lot of water, so check your settings.

    Find out more about saving water

     

    Water leaks

    You may have an undetected leak which is causing your water use to rise. Toilet leaks are especially common.

    How to check for leaks

     

    Misread water meter

    If your water meter was read incorrectly it will affect how much water use we’ve billed you for. If you think we’ve misread your meter, contact us to submit your correct meter reading.

    How to read your water meter

  • All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.

    Check what water restrictions are active in your area

  • You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.

     

    Customers connected to the Wimmera or Northern Mallee pipeline

    If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.

  • If you’ve had a leak on your property, please contact us to see if you’re eligible to receive an undetected leak rebate.

    This rebate is available to both urban and rural customers providing certain criteria has been met.

Outages and water quality alerts

Horsham and Haven

Intermittent water interruptions

Reason: Increase to water pressure

Starting: 8 pm, 23 April 2018
Finishing: 12 midnight, 27 April 2018

As part of works to provide customers with improved water pressure, we are undertaking testing on the water supply network. Customers may experience interruptions to water supply (for up to 10 minutes each time), during the week commencing Monday 23 April 2018 between the hours of 8 pm and 12 midnight.

We apologise for any inconvenience that this may cause our customers during this time.


As part of works to provide customers with improved water pressure, customers may experience interruptions to water supply (for up to 10 minutes each time), for the week commencing Monday 23 April 2018. We apologise for any inconvenience that this may cause our customers during this time.

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Pimpinio

Interruption to Water Supply - Pimpinio

Reason: Maintenance Works

Starting: 10 am, 1 May 2018
Finishing: 12 noon, 1 May 2018

These maintenance works form part of our commitment to provide best service standards to our customers.

We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.

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Report a fault by calling 1800 188 586 anytime

Blue green algae warnings

Last updated
Green Lake

Blue green algae warning for Green Lake near Horsham

Reason: Blue-green algae

We are warning the public to avoid direct contact with water in Green Lake near Horsham after monitoring detected levels of blue green algae above levels considered safe for recreational use.

Read more
Last updated
Taylors Lake

Blue Green Algae warning for Taylors Lake

GWMWater is warning the public to avoid direct contact with water in Taylors Lake after monitoring detected levels of blue green algae above levels considered safe for recreational use.

Read more
Last updated
Edenhope

Starting: 23 April 2018

Blue green algae at Lake Wallace

Reason: Blue green algae

We are warning the public to avoid direct contact with water in Lake Wallace at Edenhope after monitoring detected levels of blue green algae above levels considered safe for recreational use.

Read more

What are our water levels like?

Lake Toolondo

LAST UPDATED
Current
31%
Last year
26%

Lake Toolondo is an off-stream reservoir famous for its great trout fishing and is a popular recreational destination in the region.

Supplied by its own small catchment from Mt Talbot Creek, the lake stores a lot of 'dead water'. This means that water in Lake Toolondo doesn't flow through to another source; it can only be pumped out. The lake is reliant on transfers from Rocklands Reservoir.

Recreational activities permitted
Features & Facilities

How to contact us

Where to find us
In person
Corporate Office
11 McLachlan Street
Horsham Victoria
By post
PO Box 481
Horsham Vic 3402
By phone
1300 659 961
Online
Enquiry