Got a query?
Top five queries
- Do I need to notify GWMWater when I purchase a property?
If you’re purchasing a property and going through a solicitor or conveyancer, you don’t need to notify us.
We require a legal Title to change the ownership of a property. If you have a solicitor or conveyancer, they will send this to us with your details via a Notice of Acquisition after settlement.
Make sure your mailing address is up to date.
- Why is my water usage so high?
If you think your water bill is unusually high, consider the following:
We tend to use more water in the warmer months so remember to compare your water use to the same time last year, rather than to your last bill.
Appliances and watering
If you’re using an appliance more often it will increase your usage. Check your appliance settings and see if there’s a water saving mode. Automated watering systems and evaporative cooling can also use a lot of water, so check your settings.
You may have an undetected leak which is causing your water use to rise. Toilet leaks are especially common.
Misread water meter
If your water meter was read incorrectly it will affect how much water use we’ve billed you for. If you think we’ve misread your meter, contact us to submit your correct meter reading.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How do I check for a water leak?
You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.
Customers connected to the Wimmera or Northern Mallee pipeline
If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.
- I've had a water leak. Is there anything that I can claim?
If you’ve had a leak on your property, please contact us to see if you’re eligible to receive an undetected leak rebate.
This rebate is available to both urban and rural customers providing certain criteria has been met.
Lake Lonsdale is currently closed to duck shooting
Lake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, swimming, camping and water skiing.