Got a query?

Top five queries
  • Your water bill is calculated depending on how much water you use and any relevant service charges.

    Household water bills can include costs for:

    • Water consumption
    • Water Availability
    • Sewerage Availability

     Commercial water bills can include costs for:

    • Water consumption
    • Water Availability
    • Sewerage Availability
    • Fire Service Charge 
    • Trade Waste Charge

    Find out more about paying your bill

  • GWMWater is responsible for maintaining the water meter. We will replace the meter at no cost under normal maintenance conditions. Where there’s no meter, or the meter is inaccessible, we’re responsible up to and including the first stop tap at your property boundary. You’re responsible for the safe custody of the meter and will have to pay for its replacement, should it go missing or is damaged through misuse. You’re also responsible for the pipe beyond the water meter leading into your property.

    If there’s no water meter, or the water meter is not situated at the front of your property, such as with units and townhouses, you’re responsible for the pipe (known as the service line) beyond the stop tap, which is located at the property boundary.

    Report a fault

  • You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.

     

    Customers connected to the Wimmera or Northern Mallee pipeline

    If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.

  • If you’re purchasing a property and going through a solicitor or conveyancer, you don’t need to notify us.

    We require a legal Title to change the ownership of a property. If you have a solicitor or conveyancer, they will send this to us with your details via a Notice of Acquisition after settlement.

    Make sure your mailing address is up to date.

    Update your details

  • Your water meter has black and red numbers. The black numbers show the reading in kilolitres. The red numbers indicate hundreds, tens of litres and litres respectively.

    Find out more about your water meter

Outages and water quality alerts

Wimmera Mallee Pipeline

Rural pipeline unplanned outage north of Glenorchy

Starting: 03:00pm, 23 June 2017
Finishing: 12:00pm, 26 June 2017

Due to a major break on the Wimmera Mallee Pipeline north of Glenorchy, a section of the pipeline has been shut off. Water is expected to be restored by 12pm Monday 26 June, 2017, however maybe sooner. If water supplies become critical or for any further information, please call GWMWater 24hr Faults and Emergencies, on 1800 188 586.

Read more
Nhill

Water Main Maintenance - Nhill

Reason: Maintenance

Starting: 09:00 am, 27 June 2017
Finishing: 05:00 pm, 4 July 2017

Due to maintenance works on the Nhill water main we advise that there will be a series of interruptions to water supply affecting the township of Nhill during the period from:

Tuesday 27 June to Tuesday 4 July

These works are essential as part of GWMWater’s commitment to improve water quality in Nhill.

Read more
Report a fault by calling 1800 188 586 anytime

What are our water levels like?

Lake Bellfield

LAST UPDATED
Current
82%
Last year
61%

Lake Bellfield is located in the eastern Grampians near Halls Gap and has an inlet from Fyans Creek. Lake Bellfield supplies water to Halls Gap and Pomonal. It's also the main source of supply for the Wimmera Mallee Pipeline system, supported by Taylors Lake. The lake is used for recreational activities such as boating, fishing and picnicking.

Natural disasters in past years, such as the Mt Lubra fires in 2006 and the floods of January 2011 have badly affected the water quality of Lake Bellfield. We have recorded record levels of turbidity and water colour in recent times.

Recreational activities permitted
Features & Facilities

How to contact us

Where to find us
In person
Corporate Office
11 McLachlan Street
Horsham Victoria
By post
PO Box 481
Horsham Vic 3402
By phone
1300 659 961
Online
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