GWMWater

Pay your bill

We want to make paying your bill simple.

Each year, we send four water bills that explain how much water you’ve used and the charges for that period.

You can choose how you receive your bill:

  • by post

  • by email

  • electronically through BPAY

If you’d like to receive your bill by email, look for the eNotices logo on your water bill and use the code shown underneath.

Go to gwmwater.enotices.com.au and enter the code.

Your bill will then be emailed to you and you’ll be able to pay online.

If you need help paying your bill, please call our team on 1300 659 961. We’re here to listen and help however we can.

Payment options

Direct Debit

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FlexiPay is a direct debit payment option that makes paying your water bill easy. It is also safe and secure.

With FlexiPay, you can choose a payment schedule that suits your budget: weekly, fortnightly, monthly or when your bill is issued.

It’s easy to set up Direct Debit through the FlexiPay online system. Click here to register using the eNotices code from your most recent bill.

Once you submit your request, our team will review your application and get back to you within three business days.

If your request is approved, you will receive an email confirming the details, with a link to securely enter your payment method.

Your payment will automatically be debited from your nominated bank account, credit card, Apple Pay or Google Pay.

If you are having trouble with your e-Notice Reference Number, please give us a call on 1300 659 961.

You can find out more on online banking here.

Credit card

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You can pay your account online or over the phone using POSTbillpay.

Your POSTbillpay code and reference number are on the back of your bill, toward the bottom of the page.

Go to www.postbillpay.com.au or call 13 18 16.

BPAY

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BPAY is another way you can pay your bill online safely and securely. You will need to have internet banking to access BPAY.

To pay using BPAY:

  • Login to your bank account online or via mobile and go to Pay

  • Choose the BPAY option.

  • Enter the GWMWater Biller Code - 79855, the payment amount and your account number (located at the top of your water bill)

  • Check all your information is right and pay your bill

Often your bank will save the details, so next time you login you can choose GWMWater as an option without having to enter all of the details in again.

In Person

If you would prefer, you can pay your bill in person by visiting our Horsham office (11 McLachlan Street, Horsham) or any Australia Post Office.

All you need to do is bring your account with you and you can pay by cheque, cash or Eftpos.

By Mail

When you receive your water bill, you'll notice the bottom portion is detachable.

If you would like to pay by mail, tear off the bottom part of your bill, complete the details and post it with a cheque to:

GWMWater
PO Box 481
Horsham Vic 3402

Centrepay

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If you are a Centrelink customer, you can use the free Centrepay service to help pay your bills by arranging deductions from your Centrelink payment. You can start or change a deduction at any time.

The easiest way to do it is through your Centrelink account online in myGov.

Late payments

We understand that sometimes it is difficult to pay your bill on time. If you’re having trouble and want to know how we can support you, please call our team on 1300 659 961.

We’re here to listen and help however we can.

Urban accounts

If you don’t pay your account by the due date, a late penalty will apply. Interest may also be charged from the date your bill was due.

Rural accounts

Late payments will incur an interest penalty calculated from the due date.

Our obligations to you

We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community:

More information

Online billing