Got a query?
Top five queries
- What concession cards are eligible?
Eligible concessions include a Centrelink Health Care Card, Pensioner Card and Department of Veterans Affairs Gold Card.
The Commonwealth Seniors Health Card isn’t eligible.
- Do I need to notify GWMWater when I sell a property or organise a final meter reading?
The normal procedure is that your solicitor will advise us.
Your solicitor or conveyancer may organise for a final reading to be done on your meter prior to settlement.
After settlement they will notify us of the sale via a notice of disposition and pay any outstanding water accounts owing up to the day you sold.
If you have a current outstanding water bill owing prior to settlement you do not need to pay it. Contact us and a note will be placed on your account to stop a reminder/warning notice from being sent.
Make sure your mailing address is up to date.
- What towns/area does GWMWater cover?
GWMWater covers a large part of Victoria. Stretching east from the South Australian border, our coverage extends over 62,000 square kilometres toward the centre of state. See a map of our service area.
- I'm renting. What charges am I responsible for?
If you’re in a property with its own water meter, your lease determines if you’re responsible for paying for the water usage. Water usage billing is determined by the reading on the property's water meter.
If you’re renting a premise where you share a water meter with another property, the usage amount is the responsibility of your landlord.
- How do I check for a water leak?
You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.
Customers connected to the Wimmera or Northern Mallee pipeline
If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.
Outages and water quality alerts
Interruption to Water Supply - Warracknabeal
Reason: Maintenance Works
Starting: 1 pm, 21 November 2018
Finishing: 3 pm, 21 November 2018
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs.Read more
Interruption to water supply - Wickliffe
Reason: Solar/Battery Issues
Starting: 24 October 2018
This standpipe is currently out of order. We are working to resolve this outage as soon as possible and will advise when the standpipe is back on-line.
We apologise for any inconvenience that this outage is causing water carters in this vicinity.Read more
St Arnaud Standpipe - Out Of Service
Reason: Battery Issues
Starting: 12 noon, 30 October 2018
Finishing: 9 November 2018
This standpipe is out of service due to battery issues. It is expected that this standpipe will be back on line by Friday 9 November if not earlier.
We advise our customers to use another standpipe close to their carting area.
We apologise for any inconvenience that this outage causes and thank you for your patience whilst we rectify this matter.
Lake Fyans is a small off-stream reservoir with a small natural catchment. Despite its small size, Lake Fyans supplies water to Ararat, Stawell and Great Western, as well as to some Supply-by-Agreement customers.
The lake is one of the most important recreational lakes in the region. It hosts a number of activities including sailing, jet skiing, hunting and caravanning.
A 9.6 km walking track around the perimeter of Lake Fyans is a feature with splinter tracks available to explore the diverse plant life, nature trails and bird trails.