Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Planned Interruption to Water Supply - St Arnaud
Reason: Maintenance Works
Starting: 9 am, 1 July 2019
Finishing: 1 pm , 1 July 2019
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs.Read more
Planned Interruption to Water Supply - Stawell
Reason: Maintenance Works
Starting: 9 am, 8 July 2019
Finishing: 2 pm, 8 July 2019
We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.
For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.Read more
Interruption to Service - Northern Mallee Pipeline - Ouyen to Underbool and surrounding areas
Starting: 7 am, 17 July 2019
Finishing: 6 pm, 25 July 2019
Mildura Rural City Council has engaged B&S Earthworks Pty Ltd to undertake an upgrade of the stormwater system in Ouyen. The new stormwater pipe crosses our Northern Mallee Pipeline in Ouyen, affecting water supply for rural customers as identified.
- 7 am Wednesday 17 July 2019 to 6 pm Thursday 18 July 2019
- 7 am Wednesday 24 July 2019 to 6 pm Thursday 25 July 2019
Affected customers will experience interruption to water supply and/or fluctuations in water pressure.
Customers should ensure that their mandatory three days on farm storage tanks are holding sufficient supplies to ensure that they have water for the period of the interruption.
Moora Moora Reservoir is a small reservoir in the heart of the Grampians National Park. Located in the the upper reaches of the Glenelg River catchment, Moora Moora is an important resource for Supply System 6 of the Wimmera Mallee Pipeline.
The catchment covers an area of about 40 km2 and acts as a sub-catchment for the Rocklands Reservoir catchment. Moora Moora can also receive water directly from the upper Glenelg River via transfers along the Moora Inlet Channel.
Recreationally, Moora Moora is especially popular for bush camping, fishing and boating.