Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
RESTORED - Water off Warracknabeal
Reason: Water leak
Water supply to this area was restored at 1 pm today.
If you are experiencing discoloured or cloudy water, run water at tap closest to water meter for one to two minutes until the water becomes clear. Use any collected water for use in the garden. You should not run hot water until the water has cleared.
Read more
Lake Wallace
Reason: Water Quality
Starting: 8 am, 26 March 2021
Please avoid all contact with water in Lake Wallace until further notice.
Warning signs have been positioned at major recreational areas around the lake and will remain in place until the water quality in the lake is considered safe for recreational use.
Read more
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 10 am, 12 May 2021
Finishing: 11 am, 12 May 2021
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Our staff will have bottled water available near the work site for customers to collect.
Following the works it is often necessary for our staff to flush the water mains to restore water quality. Any loss of water will be kept to a minimum.
Read more
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 9 am, 13 May 2021
Finishing: 2 pm, 13 May 2021
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Access to a drinking water trailer during the planned interruption will be available from 9 am to 2 pm on the day and will be located on Blue Wren Drive, Haven.
Following the works it is often necessary for our staff to flush the water mains to restore water quality. Any loss of water will be kept to a minimum.
Read more
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 9 am, 19 May 2021
Finishing: 11 am, 19 May 2021
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Our staff will have bottled water available near the work site for customers to collect.
Following the works it is often necessary for our staff to flush the water mains to restore water quality. Any loss of water will be kept to a minimum.
Read more
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 9 am, 17 May 2021
Finishing: 1 pm, 17 May 2021
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Access to a drinking water trailer during the planned interruption will be available from 9 am to 1 pm on the day and will be located on Lowe Street, Ararat.
For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.
Read moreBlue-green algae warnings
Lake Toolondo - Blue-green algae warning
Last updateLake Toolondo
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Rocklands Reservoir
LAST UPDATEDRocklands Reservoir, located on the Glenelg River, is GWMWater's largest reservoir. It was originally constructed to supply the now decommissioned Wimmera-Mallee Domestic and Stock channel system. In more recent years it has an important role to play in the region as a recreational destination. A unique feature of Rocklands Reservoir is that all entitlement holders, including the environment, are eligible for water supplies from the reservoir.
The reservoir also has six location buoys on the water for each of the six main camp grounds. These buoys help boats locate their position on the lake.
Together, we can keep our town COVIDSafe
This Summer will be different to any other, and we must work together to keep public land and waterways open and safe for Victorians to enjoy. Under the Last Step - coronavirus roadmap for reopening, travel is permitted throughout Victoria and facilities at our recreation lakes, including campgrounds, are open. Being COVIDSafe is everyone’s responsibility. Be prepared and follow these measures at all times.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
