Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Blue green algae warnings
Starting: 4 pm, 4 June 2020
Blue-green algae warning for Lake Lonsdale
Reason: Blue Green Algae Alert
We advise the public to avoid direct contact with water in Lake Lonsdale after monitoring detected levels of blue-green algae above levels considered safe for recreational use.
People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while there are elevated levels of blue-green algae.Read more
Our reservoirs and lakes are open to the public for recreational activities including boat ramps and camp grounds. For information about Rocklands Reservoir camping, visit Forest Fire Management Victoria’s website.Toilets are open for campers and day visitors as per the Tourism Industry Guidelines for coronavirus (COVID-19).
Physical distancing and outdoor gathering requirements apply at all times – including at the boat ramp and on your boat. Check the permitted recreational activities and facilities before your visit.
People living in the Melbourne metropolitan area or Mitchell Shire can only go in and out of these areas for three reasons: shopping for food and supplies, medical care and caregiving, and study or work – if you can’t do it from home. You may also travel outside these areas in an emergency, or as required by law
Exercise and recreation will not be a reason to travel into or out of metropolitan Melbourne and Mitchell Shire.
For more information on boating, visit: betterboating.vic.gov.au
Rocklands Reservoir, located on the Glenelg River, is GWMWater's largest reservoir. It was originally constructed to supply the now decommissioned Wimmera-Mallee Domestic and Stock channel system. In more recent years it has an important role to play in the region as a recreational destination. A unique feature of Rocklands Reservoir is that all entitlement holders, including the environment, are eligible for water supplies from the reservoir.
The reservoir also has six location buoys on the water for each of the six main camp grounds. These buoys help boats locate their position on the lake.