Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Standpipe, Ararat (Maude Street) - Out of Service
Starting: 25 January 2019
This standpipe is currently out of service. We will advise when this standpipe is back on-line.
We apologise for any inconvenience this may cause to water carters in this vicinity.
Locations of other standpipes are available on https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/apply-for-standpipe-access
Read more
Planned Interruption to Water Supply - Murtoa
Reason: Maintenance Works
Starting: 10 am, 5 March 2019
Finishing: 2 pm, 5 March 2019
We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.
For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.
Read more
Water Quality - Harrow
Reason: Maintenance Works
Starting: 3 pm, 18 February 2019
Low levels of a non-toxic algae have been detected in the Harrow water storage and an alternative supply is being arranged to the town system while the storage is treated.
These maintenance works form part of our commitment to provide the best service standards to our customers.
To ensure that a water supply can be maintained to customers, we are seeking your cooperation and ask that you minimise water use outside the home where possible. No interruption to supply is anticipated.
The water in Harrow remains safe to bath and shower in and to wash clothes in but should not be used for drinking or food preparation.
GWMWater apologises for any inconvenience that the current situation may cause and wishes to assure customers that we are working as quickly as possible to resolve the problem.
If you require further information please phone our Customer Call Centre at any time during normal business hours on 1300 659 961.
Read moreBlue green algae warnings
Blue green algae warning for Green Lake near Horsham
Reason: Blue-green algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Green Lake.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Click on heading to read more...
Read more
Blue Green Algae warning for Lake Toolondo
Reason: Blue Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Click on heading to read more...
Read moreLake Fyans
LAST UPDATEDLake Fyans is a small off-stream reservoir with a small natural catchment. Despite its small size, Lake Fyans supplies water to Ararat, Stawell and Great Western, as well as to some Supply-by-Agreement customers.
The lake is one of the most important recreational lakes in the region. It hosts a number of activities including sailing, jet skiing, hunting and caravanning.
A 9.6 km walking track around the perimeter of Lake Fyans is a feature with splinter tracks available to explore the diverse plant life, nature trails and bird trails.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
