Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Rural Service - Northern Mallee Pipeline - Ouyen to Underbool and surrounding areas
Starting: 7 am, 17 July 2019
Finishing: 6 pm, 25 July 2019
Mildura Rural City Council has engaged B&S Earthworks Pty Ltd to undertake an upgrade of the stormwater system in Ouyen. The new stormwater pipe crosses our Northern Mallee Pipeline in Ouyen, affecting water supply for rural customers as identified.
- 7 am Wednesday 17 July 2019 to 6 pm Thursday 18 July 2019
- 7 am Wednesday 24 July 2019 to 6 pm Thursday 25 July 2019
Affected rural customers will experience interruption to water supply and/or fluctuations in water pressure.
Rural customers should ensure that their mandatory three days on farm storage tanks are holding sufficient supplies to ensure that they have water for the period of the interruption.
Read more
Interruption to Rural Service - Northern Mallee Pipeline - Downstream of the Ouyen Rural Pump Station
Starting: 7 am, 24 July 2019
Finishing: 5 pm, 24 July 2019
Affected rural customers will experience interruption to water supply and/or fluctuations in water pressure.
Rural customers should ensure that their mandatory three days on farm storage tanks are holding sufficient supplies to ensure that they have water for the period of the interruption.
Read more
Lake Lonsdale
LAST UPDATEDLake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, swimming, camping and water skiing.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
