Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Unplanned Interruption to Water Supply - Nhill
Reason: Unplanned Interruption
Starting: 10.30 am, 6 December 2023
Finishing: 12.30 pm, 6 December 2023
This water leak/burst has been reported and our Operations Team is currently on site to resolve this issue as soon as possible. Customers in this area may experience low water pressure or no water during this time.Read more
Ararat Standpipe - Out of service
Reason: Out of Order
Starting: 10.30 am, 12 October 2023
This standpipe is out of service until further notice.Read more
Blue-green algae warnings
Blue-green Algae - Taylors LakeLast update
Starting: 10 am, 8 November 2023
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Taylors Lake.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.Read more
Eureka Storage and surrounding areaLast update
Eureka Storage and surrounding area
Starting: 5 pm, 30 November 2023
Reason: Blue Green Algae - Amber Alert
*** Pumps remain on – no change to supply***
Laboratory testing of water samples indicate elevated blue-green algae levels at the Eureka Storage.
Water delivered by the Eureka Storage is safe to use and is presently below the blue-green algae limit recommended for recreational use.
This Amber Alert does not affect any urban water supplies.
Rural stock and domestic customers will continue to be supplied from the Eureka Storage. Rural customers must ensure they have sufficient on-farm storage capacity to maintain three days’ water supply.
Customers are reminded that your rural water supply is not safe for drinking. Water can be used for household activities, such as watering gardens, flushing toilets, showering/bathing, irrigation and laundry.
For information or advice on stock related issues:
1800 675 88 - Emergency Animal Disease Hotline (EAD Hotline)
13 61 86 - Agriculture Victoria
We are continuing to monitor this situation and have activated our Blue-Green Algae Management Plan.
We will provide further updates as the situation changes.Read more
Lake Wartook is an important water resource in the region. It's the primary water source for Horsham and Natimuk, as well as being an important resource for Supply System 6 of the Wimmera Mallee Pipeline. The lake also provides important environmental flows.
Located on the MacKenzie River in the central Grampians, Lake Wartook is popular with locals for activities such as fishing.