Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Ararat
Reason: Unplanned Interruption
Starting: 9:30 am, 21 September 2021
This water burst has been reported and our Operations Team is currently on site to resolve this issue as soon as possible. Customers in Dean St, Wilson St & Coral Rd, Ararat may experience low water pressure or no water during this time.
Where customers have access to mains water supply, please minimise outside water use until further notice to ensure a continued water supply is available.
Blue-green algae warnings
Lake Lonsdale - Blue-green algae warning
Last updateLake Lonsdale
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Lonsdale.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Lake Toolondo - Blue-green algae warning
Last updateLake Toolondo
Starting: 11 February 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Lake Toolondo
LAST UPDATEDLake Toolondo is an off-stream reservoir famous for its great trout fishing and is a popular recreational destination in the region.
Supplied by its own small catchment from Mt Talbot Creek, the lake stores a lot of 'dead water'. This means that water in Lake Toolondo doesn't flow through to another source; it can only be pumped out. The lake is reliant on transfers from Rocklands Reservoir.
Together, we can keep our towns COVIDSafe
This Summer will be different to any other, and we must work together to keep public land and waterways open and safe for Victorians to enjoy. Under the Last Step - coronavirus roadmap for reopening, travel is permitted throughout Victoria and facilities at our recreation lakes, including campgrounds, are open. Being COVIDSafe is everyone’s responsibility. Be prepared and follow these measures at all times.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
