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Top five queries

• What is allowed at GWMWater lakes and reservoirs?

  Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.

  Lakes and reservoirs have different restrictions that you need to be aware of.

   

• What are the current water restrictions in my area?

  All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.

  Check what water restrictions are active in your area

• I'm moving out of a rental property. What do I need to do?

  You need to organise for a meter reading to be taken on the day you move out to ensure you’re not billed for water usage from after you vacate.

  You should request a meter reading at least two working days before you move out by submitting an online request or by contacting us.

  Be sure to provide us with your forwarding address and arrange for a meter reading at your new property if you’re moving to another GWMWater serviced property.

  Submit an online request

• What assistance is available to help me with my water bills?

  We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:

  • Payment arrangements
  • Applying for concessions
  • GWMWater Customer Support Program
  • Utility Relief Grant Scheme
  • Rebate Scheme

  Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.

• Do I need permission from GWMWater to fill my pool?

  You don’t need GWMWater’s permission to fill your pool, as long as you’re abiding by current water restrictions.

  Check current water restrictions