Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 11 am, 17 August 2020
Finishing: 4 pm, 17 August 2020
We have assessed the above water supply as necessary to ensure a continued and reliable water supply to customers and will make every effort to return your water supply to normal as soon as possible.
We understand that water outages are inconvenient, particularly when heightened hand hygiene is advised and when your movements outside the home are limited.
To address your needs during these works staff on site will be available to provide bottled water for drinking should you require.
Read more
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 9:30 pm, 17 August 2020
Finishing: 2:30 am, 18 August 2020
We have assessed the above water supply as necessary to ensure a continued and reliable water supply to customers and will make every effort to return your water supply to normal as soon as possible.
We understand that water outages are inconvenient, particularly when heightened hand hygiene is advised and when your movements outside the home are limited.
Access to a drinking water trailer will be available during the planned interruption and will be located at the Town Hall on Barkly Street, Ararat. Please bring your own clean containers.
Read more
Interruption to Water Supply - Marnoo
Reason: Maintenance Works
Starting: 9 am, 25 August 2020
Finishing: 2 pm, 25 August 2020
We have assessed the above water supply as necessary to ensure a continued and reliable water supply to customers and will make every effort to return your water supply to normal as soon as possible.
We understand that water outages are inconvenient, particularly when heightened hand hygiene is advised and when your movements outside the home are limited.
Read more
Ouyen Standpipe - Out of Service
Starting: 8.30 am, 30 July 2020
This standpipe is currently out of service. Contractors are on-site to resolve this issue and we will advise when this standpipe is back online.
Locations of other standpipes are available on https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/apply-for-standpipe-access
Read moreLake Wartook
LAST UPDATEDLake Wartook is an important water resource in the region. It's the primary water source for Horsham and Natimuk, as well as being an important resource for Supply System 6 of the Wimmera Mallee Pipeline. The lake also provides important environmental flows.
Located on the MacKenzie River in the central Grampians, Lake Wartook is popular with locals for activities such as fishing.
Campground closures
Under the Stage 3 Stay at Home restrictions apply across regional Victoria, all GWMWater campgrounds will be closed from 11.59pm, Wednesday 5 August 2020.
Boat ramps remain open and day visitors from regional Victoria are still permitted. Please ensure your use of these areas complies with the latest State Government coronavirus (COVID-19) public health measures. Physical distancing and outdoor gathering requirements apply at all times – including at the boat ramp and on your boat.
Stage 4 restrictions apply to residents of metropolitan Melbourne. Under Stage 4 restrictions, You must not travel more than five kilometres from where you live.
The campsite closures include:
- Lake Lonsdale
- Moora Moora Reservoir
- Taylors Lake
Please note that all camp grounds at or adjacent to GWMWater Reservoirs are also closed.
For more information about coronavirus and social distancing, visit: dhhs.vic.gov.au/coronavirus
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
