Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Standpipe, Ararat (Maude Street) - Out of Service
Starting: 25 January 2019
This standpipe is currently out of service. We will advise when this standpipe is back on-line.
We apologise for any inconvenience this may cause to water carters in this vicinity.
Locations of other standpipes are available on https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/apply-for-standpipe-accessRead more
Planned Interruption to Water Supply - Murtoa
Reason: Maintenance Works
Starting: 10 am, 5 March 2019
Finishing: 2 pm, 5 March 2019
We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.
For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.Read more
Water Quality - Harrow
Reason: Maintenance Works
Starting: 3 pm, 18 February 2019
Low levels of a non-toxic algae have been detected in the Harrow water storage and an alternative supply is being arranged to the town system while the storage is treated.
These maintenance works form part of our commitment to provide the best service standards to our customers.
To ensure that a water supply can be maintained to customers, we are seeking your cooperation and ask that you minimise water use outside the home where possible. No interruption to supply is anticipated.
The water in Harrow remains safe to bath and shower in and to wash clothes in but should not be used for drinking or food preparation.
GWMWater apologises for any inconvenience that the current situation may cause and wishes to assure customers that we are working as quickly as possible to resolve the problem.
If you require further information please phone our Customer Call Centre at any time during normal business hours on 1300 659 961.Read more
Blue green algae warnings
Blue green algae warning for Green Lake near Horsham
Reason: Blue-green algae
We are warning the public to avoid direct contact with water in Green Lake near Horsham after monitoring detected levels of blue green algae above levels considered safe for recreational use.Read more
Lake Wartook is an important water resource in the region. It's the primary water source for Horsham and Natimuk, as well as being an important resource for Supply System 6 of the Wimmera Mallee Pipeline. The lake also provides important environmental flows.
Located on the MacKenzie River in the central Grampians, Lake Wartook is popular with locals for activities such as fishing.