Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Blue green algae warnings
Blue green algae warning for Green Lake near Horsham
Reason: Blue-green algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Green Lake.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Moora Moora Reservoir is a small reservoir in the heart of the Grampians National Park. Located in the the upper reaches of the Glenelg River catchment, Moora Moora is an important resource for Supply System 6 of the Wimmera Mallee Pipeline.
The catchment covers an area of about 40 km2 and acts as a sub-catchment for the Rocklands Reservoir catchment. Moora Moora can also receive water directly from the upper Glenelg River via transfers along the Moora Inlet Channel.
Recreationally, Moora Moora is especially popular for bush camping, fishing and boating.
Camping is permitted in regional Victoria under step three of the road map to COVID Normal, subject to gathering restrictions and social bubbles. This means you can camp with the people you live with, your intimate partner, or the household you have formed a bubble with (your household can book campsites with up to five members of your bubble household).
Communal facilities such as toilets and boat ramps remain open for visitors from regional Victoria. Physical distancing and outdoor gathering requirements apply at all times – including at the boat ramp and on your boat.
Please note, masks are always required to be worn while outdoors at campsites, unless eating, drinking, smoking (if permitted), or if you have a lawful exemption from wearing one.
Step 1 to reopening applies to residents of metropolitan Melbourne. Under step one, you must not travel more than five kilometres from where you live except for permitted reasons such as work or education if these cannot be done at home.
For more information about coronavirus and social distancing, visit: dhhs.vic.gov.au/coronavirus