Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Rainbow
Reason: Maintenance Works
Starting: 9 am, 27 February 2020
Finishing: 5 pm, 27 February 2020
We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.
For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.
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Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 9 am, 3 March 2020
Finishing: 3 pm, 3 March 2020
These maintenance works form part of our commitment to provide best service standards to our customers.
For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.
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Interruption to Water Supply - Halls Gap
Reason: Maintenance Works
Starting: 9 am, 17 March 2020
Finishing: 3 pm, 17 March 2020
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs.
Read moreBlue green algae warnings
Starting: 2.30 pm, 17 January 2020
Blue Green Algae Update – Nyah Pump Station - Rural customers in surrounding area
Reason: Blue Green Algae - Green Status
GREEN STATUS current as of 14 February 2020, 3 pm
Further laboratory testing of water samples show a reduction in Blue Green Algae levels at the Nyah Pump Station on the Murray River.
Rural customers may resume normal on-farm practices for domestic and stock purposes.
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Starting: 12.30 pm, 30 January 2020
Blue Green Algae – Green Status - Piangil Pump Station - Rural customers in surrounding area including Manangatang township
Reason: Blue Green Algae - Green Status
GREEN STATUS current as at 14 February 2020, 3 pm
Further laboratory testing of water samples show a reduction in Blue Green Algae levels at the Piangil Pump Station on the Murray River.
Mangangatang
Manangatang customers may now return to normal outside water use practices in-line with the Statewide Permanent Water Saving Rules. For more information on these Rules visit www.gwmwater.org.au/PWSR.
Rural Customers
Rural customers may resume normal on-farm practices for domestic and stock purposes. This includes ensuring that water tanks are full and properties continue to have three days on-farm storage in case of future Blue Green Algae alerts being issued. We remind customers that rural pipeline stock and domestic water supplies are not fit for human consumption.
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Starting: 12.30 pm, 30 January 2020
Blue Green Algae – Pental Island Pump Station - Rural customers serviced by Wimmera Mallee Supply System 5
Reason: Blue Green Algae - Green Status
GREEN STATUS – current as at 14 February 2020, 3 pm
Further laboratory testing of water samples show a reduction in Blue Green Algae levels at the Pental Island Pump Station on the Murray River.
Rural customers may resume normal on-farm practices for domestic and stock purposes. This includes ensuring that water tanks are full and properties continue to have three days on-farm storage in case of future Blue Green Algae alerts being issued. We remind customers that rural pipeline stock and domestic water supplies are not fit for human consumption.
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Starting: 4 pm, 7 February 2020
Blue-green algae warning for Lake Lonsdale
Reason: Blue Green Algae Alert
We advise the public to avoid direct contact with water in Lake Lonsdale after monitoring detected levels of blue-green algae above levels considered safe for recreational use.
People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while there are elevated levels of blue-green algae.
Read moreRocklands Reservoir
LAST UPDATEDRocklands Reservoir, located on the Glenelg River, is GWMWater's largest reservoir. It was originally constructed to supply the now decommissioned Wimmera-Mallee Domestic and Stock channel system. In more recent years it has an important role to play in the region as a recreational destination. A unique feature of Rocklands Reservoir is that all entitlement holders, including the environment, are eligible for water supplies from the reservoir.
The reservoir also has six location buoys on the water for each of the six main camp grounds. These buoys help boats locate their position on the lake.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
