Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Blackwater Monitoring - Murray River
Reason: Blackwater in the Murray River
We are continuing to monitor water quality in the Wimmera Mallee and Northern Mallee Pipeline systems following heavy rainfall and excess water across Victoria.
Customers with an untreated water supply sourced from the Murray River may notice a change in colour and odour of your supply.
Continued wet weather has led to excess water along the Murray River reaching floodplains where floodwater can leach out organic matter from dead leaves, bark and grasses. This can give water a brown to black coloured appearance known as ‘blackwater’.
Customers are reminded that your untreated water supply is not safe for drinking. Water can be used for household activities, such as watering gardens, flushing toilets, showering/bathing, irrigation and laundry.
GWMWater will provide further information to customers if the situation changes or if any actions need to be taken.
Read moreBlue-green algae warnings
Lake Toolondo - Blue-green algae warning
Last updateLake Toolondo
Starting: 11 February 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read moreLake Fyans
LAST UPDATEDLake Fyans is a small off-stream reservoir with a small natural catchment. Despite its small size, Lake Fyans supplies water to Ararat, Stawell and Great Western, as well as to some Supply-by-Agreement customers.
The lake is one of the most important recreational lakes in the region. It hosts a number of activities including sailing, jet skiing, hunting and caravanning.
A 9.6 km walking track around the perimeter of Lake Fyans is a feature with splinter tracks available to explore the diverse plant life, nature trails and bird trails.
Lake Fyans Embankment Upgrade works
Lake Fyans is set to receive an upgrade over the summer months with works on the embankment and marina being undertaken. Find out more about the project
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
