Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Planned Interruption to Water Supply - St Arnaud
Reason: Maintenance Works
Starting: 9 am, 22 November 2019
Finishing: 5 pm, 22 November 2019
Every erffort will be made to maintain supply except for the period as mentioned, however it may not be possible to stay strictly to these times.
We recommend to store sufficient water for your use prior to the interruption to water supply.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 10 am, 13 November 2019
Finishing: 4 pm, 13 November 2019
We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.
For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.
Read moreBlue green algae warnings
Starting: 25 October 2019
Blue green algae at Lake Wallace
Reason: Blue green algae
We are warning the public to avoid direct contact with water in Lake Wallace at Edenhope after monitoring detected levels of blue green algae above levels considered safe for recreational use.
People can still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Read moreTaylors Lake
LAST UPDATEDTaylors Lake is an off-stream reservoir and a reliable water source for the region. Sitting 20 km south-east of Horsham, it's supplied from upstream storage within the Wimmera-Glenelg headworks. The nearby Potters Creek also serves as a small natural catchment.
The lake has an important role in supplying environmental water to the Wimmera River. It's also very popular with Horsham locals for recreation, especially fishing and water skiing. When other lakes are dry, Taylors Lake will often still have water to enjoy.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
