Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Grampians Bushfire Response
Reason: Bushfire response
Starting: 23 December 2024
GWMWater has been working with the Incident Control Centre to monitor and manage impacts of the Grampians bushfires on our infrastructure and water supplies.
To date, no urban water supplies have been impacted – water in Halls Gap, Moyston, Pomonal and Willaura is safe to use as normal.
Read more
Unplanned Interruption to Water Supply - Ararat
Reason: Unplanned Interruption
Starting: 12.25 pm, 24 January 2025
Emergency works to repair water supply infrastructure near the Western Highway and Pyrenees Highway intersection, Ararat is in progress.
Traffic management is in place.
We ask drivers observe traffic management and slow down in the area.
Read more
Ararat Standpipe - Out Of Service
Reason: Out of Order
Starting: 6 February 2025
Finishing: 5 pm, 14 February 2025
This standpipe is temporarily out of service.
Read more
Moyston Standpipe - Out Of Service
Reason: Out of Order
Starting: 9.30 am, 30 January 2025
Finishing: 14 February 2025
This standpipe is out of service until further notice.
Read more
Westmere Standpipe - Out of service
Reason: Out of Order
Starting: 2 pm, 15 March 2023
This standpipe is out of service until further notice.
Read more
Elmhurst Standpipe - Out Of Service
Reason: Upgrade works
Starting: 9 am, 11 February 2025
Finishing: 14 February 2025
This standpipe is out of service until further notice.
Read more
Willaura Standpipe - Out Of Service
Reason: Upgrade works
Starting: 9 am, 13 February 2025
Finishing: 14 February 2025
This standpipe is out of service until further notice.
Read moreBlue-green algae warnings
Blue Green Algae Warning - Lake Lonsdale
Last updateLake Lonsdale
Starting: 23 January 2025
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Lonsdale.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read more
Green Lake, Horsham - Blue-green algae warning
Last updateGreen Lake, Horsham
Starting: 9.30 am, 28 March 2024
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Green Lake, Horsham.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read moreLake Fyans
LAST UPDATEDLake Fyans is a small off-stream reservoir with a small natural catchment. Despite its small size, Lake Fyans supplies water to Ararat, Stawell and Great Western, as well as to some Supply-by-Agreement customers.
The lake is one of the most important recreational lakes in the region. It hosts a number of activities including sailing, jet skiing, hunting and caravanning.
A 9.6 km walking track around the perimeter of Lake Fyans is a feature with splinter tracks available to explore the diverse plant life, nature trails and bird trails.
Be sure to play it safe around water.
Read our information signage before entering the water.
Visit Safe Transport Victoria for a range of resources on water safety: https://safetransport.vic.gov.au/on-the-water/
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
