Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- Do I need permission from GWMWater to fill my pool?
You don’t need GWMWater’s permission to fill your pool, as long as you’re abiding by current water restrictions.
Outages and water quality alerts
Wickliffe Standpipe - Upgrade works
Reason: Upgrade works
Starting: 13 November 2025
Finishing: 13 November 2025
GWMWater will be upgrading the Wickliffe standpipe on Thursday 13 November 2025.
Once upgraded, standpipe users will be able to access this standpipe with their user code/PIN, rather than their swipe tag.
For other standpipe locations, please visit https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/emergency-water-supply-points
Read more
Charlton Standpipes - Upgrade works
Reason: Upgrade works
Starting: 18 November 2025
Finishing: 19 November 2025
GWMWater will be upgrading the Charlton standpipes on Tuesday 18 and Wednesday 19 November 2025.
Once upgraded, standpipe users will be able to access this standpipe with their user code/PIN, rather than their swipe tag.
For other standpipe locations, please visit https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/emergency-water-supply-points
Read more
Korong Vale Standpipe - Upgrade works
Reason: Upgrade works
Starting: 20 November 2025
Finishing: 20 November 2025
GWMWater will be upgrading the Korong Vale standpipe on Thursday 20 November 2025.
Once upgraded, standpipe users will be able to access this standpipe with their user code/PIN, rather than their swipe tag.
For other standpipe locations, please visit https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/emergency-water-supply-points
Read more
Interruption to Water Supply - Supply System 6 - Riverside East (Horsham-Lubek Road)
Reason: Maintenance Works
Starting: 9 am, 20 November 2025
Finishing: 1 pm, 20 November 2025
Due to maintenance works, there is an interruption to water supply for some customers on the Wimmera Mallee Pipeline Supply System 6.
Customers should use their three days' on-property supply during the outage. Make sure that you have your tanks filled prior to the interruption to water supply.
If you wish to receive SMS notifications for future planned interruptions, click here.
Read more
Interruption to Water Supply - St Arnaud
Reason: Maintenance Works
Starting: 1 pm, 25 November 2025
Finishing: 3 pm, 25 November 2025
Prior to the interruption please store sufficient water for your day's needs. During the water supply interruption do not use any taps or water using appliances.
Access to drinking water:
To address your needs during these planned works we will provide a water trailer as follows:
Tuesday 25 November 2025, 12.30 pm to 3 pm Howitt Street – St Arnaud.
When bringing containers for filling, please be mindful to protect your back and carry only as much water as you can comfortably manage.
If you are on dialysis or have special water requirements, please contact us immediately on 1800 188 586.
Read more
Westmere Standpipe - Out of service
Reason: Out of Order
Starting: 2 pm, 15 March 2023
This standpipe is out of service until further notice.
Read moreLake Lonsdale
LAST UPDATEDLake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, fishing, swimming, camping and water skiing.
Be sure to play it safe around water.
Read our information signage before entering the water.
Visit Safe Transport Victoria for a range of resources on water safety: https://safetransport.vic.gov.au/on-the-water/
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
