Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 9 am, 27 June 2022
Finishing: 1 pm, 27 June 2022
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 10 am, 1 July 2022
Finishing: 2 pm, 1 July 2022
Prior to the interruption please store sufficient water for your day's needs. During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Moyston Standpipe
Reason: Unplanned Interruption
Starting: 10.30 am, 24 May 2022
The Moyston Standpipe is currently out of order and our Operations Team are working to resolve the issue as soon as possible. The nearest potable standpipes are located in Ararat and Willaura and can be used until the Moyston Standpipe issue is resolved.
Read moreBlue-green algae warnings
Lake Toolondo - Blue-green algae warning
Last updateLake Toolondo
Starting: 11 February 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Lake Lonsdale - Blue-green algae warning
Last updateLake Lonsdale
Starting: 23 December 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Lonsdale.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Lake Wartook
LAST UPDATEDLake Wartook is an important water resource in the region. It's the primary water source for Horsham and Natimuk, as well as being an important resource for Supply System 6 of the Wimmera Mallee Pipeline. The lake also provides important environmental flows.
Located on the MacKenzie River in the central Grampians, Lake Wartook is popular with locals for activities such as fishing.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
