Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
LIFTED: Do Not Drink Tap Water Notice – Manangatang
Reason: Do Not Drink Tap Water Notice
Starting: 5:30pm, 24 November 2020
Finishing: 10:50pm, 29 November 2020
The Do Not Drink Tap Water Notice for Manangatang has been lifted.
As a precaution, it is recommended that customers flush internal taps for two minutes to draw fresh water through internal plumbing.
Water quality monitoring confirms that the water is safe to drink from the tap and use as normal after internal flushing. Tap water can also be used for preparing beverages, washing and preparing food, preparing baby formula, brushing teeth and making ice. GWMWater continues to monitor water quality at the water treatment plant.
The raw water has been removed from the clear water storages and the reticulation system and the Manangatang Water Treatment Plant has returned to normal production levels.
Please minimise outdoor water use while the storages re-fill.
If you experience any symptoms such as vomiting and diarrhoea in the coming days, please seek medical advice and let your GP know about the Do Not Drink Notice.
Thank you for your cooperation and we apologise for any inconvenience caused.
Read more
Interruption to Water Supply - Halls Gap
Reason: Maintenance Works
Starting: 9 am, 4 December 2020
Finishing: 1 pm, 4 December 2020
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Access to a drinking water trailer during the planned interruption will be available from 9 am to 1 pm on the day and will be located at Reids Lane, Halls Gap.
Read moreBlue-green algae warnings
Lake Toolondo - Blue-green algae warning
Last updateLake Toolondo
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Green Lake - Blue-green algae warning
Last updateGreen Lake
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Green Lake.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Lake Lonsdale - Blue-green algae warning
Last updateLake Lonsdale
Starting: 10 am, 13 November 2020
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Lonsdale.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Lake Lonsdale
LAST UPDATEDLake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, fishing, swimming, camping and water skiing.
Campgrounds open
Camping is permitted in regional Victoria under step three of the road map to COVID Normal, subject to gathering restrictions and social bubbles. This means you can camp with the people you live with, your intimate partner, or the household you have formed a bubble with (your household can book campsites with up to five members of your bubble household).
Communal facilities such as toilets and boat ramps remain open for visitors from regional Victoria. Physical distancing and outdoor gathering requirements apply at all times – including at the boat ramp and on your boat.
Please note, masks are always required to be worn while outdoors at campsites, unless eating, drinking, smoking (if permitted), or if you have a lawful exemption from wearing one.
Step 1 to reopening applies to residents of metropolitan Melbourne. Under step one, you must not travel more than five kilometres from where you live except for permitted reasons such as work or education if these cannot be done at home.
For more information about coronavirus and social distancing, visit: dhhs.vic.gov.au/coronavirus
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
