Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- Do I need permission from GWMWater to fill my pool?
You don’t need GWMWater’s permission to fill your pool, as long as you’re abiding by current water restrictions.
Outages and water quality alerts
Interruption to Water Supply - Charlton
Reason: Maintenance Works
Starting: 9 am, 14 May 2026
Finishing: 2 pm, 14 May 2026
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
We will make every effort to return water supply to normal as soon as possible.
Access to drinking water
Two unmanned water trailers will be available during the works:
- Quambatook-Boort Road
- Quambatook CFA Shed
When bringing containers for filling, please be mindful to protect your back and carry only as much water as you can comfortably manage.
Read more
Interruption to Water Supply - Warracknabeal
Reason: Maintenance Works
Starting: 9 am, 26 May 2026
Finishing: 2 pm, 26 May 2026
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
We will make every effort to return water supply to normal as soon as possible.
Access to drinking water
Our staff will have bottled water available on-site
Read more
Interruption to Water Supply - Warracknabeal
Reason: Maintenance Works
Starting: 9 pm, 28 May 2026
Finishing: 2 am, 29 May 2026
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
We will make every effort to return water supply to normal as soon as possible.
Access to drinking water
Our staff will have bottled water available on-site
Read more
Charlton Standpipe - Out of service
Reason: Out of Order
Starting: 1 pm, 19 December 2025
This standpipe is out of service until further notice.
Read moreBlue-green algae warnings
Blue-green Algae - Lake Lonsdale
Last updateLake Lonsdale
Starting: 21 January 2026
Reason: Blue-green algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Lonsdale.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read moreLake Bellfield
LAST UPDATEDLake Bellfield is located in the eastern Grampians near Halls Gap and has an inlet from Fyans Creek. Lake Bellfield supplies towns (including Halls Gap and Pomonal), farms, recreational lakes and environmental wetlands covering 10% of Victoria. It's also the main source of supply for the Wimmera Mallee Pipeline system, supported by Taylors Lake. Lake Bellfield water quality is generally of a high standard due to its catchment being located in a protected national park.
The lake is used for recreational activities such as boating, fishing and picnicking. Please note that boats with an internal combustion engine are not permitted at Lake Bellfield.
Be sure to play it safe around water.
Read our information signage before entering the water.
Visit Safe Transport Victoria for a range of resources on water safety: https://safetransport.vic.gov.au/on-the-water/
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
