Got a query?
Top five queries
- What concession cards are eligible?
Eligible concessions include a Centrelink Health Care Card, Pensioner Card and Department of Veterans Affairs Gold Card.
The Commonwealth Seniors Health Card isn’t eligible.
- Do I need to notify GWMWater when I sell a property or organise a final meter reading?
The normal procedure is that your solicitor will advise us.
Your solicitor or conveyancer may organise for a final reading to be done on your meter prior to settlement.
After settlement they will notify us of the sale via a notice of disposition and pay any outstanding water accounts owing up to the day you sold.
If you have a current outstanding water bill owing prior to settlement you do not need to pay it. Contact us and a note will be placed on your account to stop a reminder/warning notice from being sent.
Make sure your mailing address is up to date.
- What towns/area does GWMWater cover?
GWMWater covers a large part of Victoria. Stretching east from the South Australian border, our coverage extends over 62,000 square kilometres toward the centre of state. See a map of our service area.
- I'm renting. What charges am I responsible for?
If you’re in a property with its own water meter, your lease determines if you’re responsible for paying for the water usage. Water usage billing is determined by the reading on the property's water meter.
If you’re renting a premise where you share a water meter with another property, the usage amount is the responsibility of your landlord.
- How do I check for a water leak?
You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.
Customers connected to the Wimmera or Northern Mallee pipeline
If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.
Outages and water quality alerts
Planned Interruption to Water Supply - Sea Lake
Reason: Maintenance Works
Starting: 9 am, 13 December 2018
Finishing: 3 pm, 13 December 2018
We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.
For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.Read more
Lake Toolondo is an off-stream reservoir famous for its great trout fishing and is a popular recreational destination in the region.
Supplied by its own small catchment from Mt Talbot Creek, the lake stores a lot of 'dead water'. This means that water in Lake Toolondo doesn't flow through to another source; it can only be pumped out. The lake is reliant on transfers from Rocklands Reservoir.