Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Hopetoun
Reason: Maintenance Works
Starting: 11 am, 16 December 2019
Finishing: 12 noon, 16 December 2019
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs.
Read more
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 6 am, 19 December 2019
Finishing: 11 am , 19 December 2019
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs.
Read more
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 9 am, 19 December 2019
Finishing: 3 pm , 19 December 2019
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs.
Read more
Reclaimed water supply interruption - Some Great Western reclaimed water customers only
Reason: Unplanned interruption
Starting: 5 pm, 6 December 2019
We advise that an outage on the Ararat reclaimed water scheme is currently affecting customers in the Great Western area.
Important: This does not affect rural or urban township water supplies.
We will contact affected customers directly in relation to this interruption to reclaimed water supply.
Read moreMoora Moora Reservoir
LAST UPDATEDMoora Moora Reservoir is a small reservoir in the heart of the Grampians National Park. Located in the the upper reaches of the Glenelg River catchment, Moora Moora is an important resource for Supply System 6 of the Wimmera Mallee Pipeline.
The catchment covers an area of about 40 km2 and acts as a sub-catchment for the Rocklands Reservoir catchment. Moora Moora can also receive water directly from the upper Glenelg River via transfers along the Moora Inlet Channel.
Recreationally, Moora Moora is especially popular for bush camping, fishing and boating.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
