Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 9 am, 12 October 2020
Finishing: 1 pm , 12 October 2020
We have assessed the above water supply as necessary to ensure a continued and reliable water supply to customers and will make every effort to return your water supply to normal as soon as possible.
We understand that water outages are inconvenient, particularly when heightened hand hygiene is advised and when your movements outside the home are limited.
Access to a drinking water trailer during the planned interruption will be available from 9 am to 1 pm on the day and will be located in Frederick Street, Horsham.
Please bring clean containers for our staff member or contractor to fill for you.
Read more
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 9 am, 13 October 2020
Finishing: 12 noon, 13 October 2020
We have assessed the above water supply as necessary to ensure a continued and reliable water supply to customers and will make every effort to return your water supply to normal as soon as possible.
We understand that water outages are inconvenient, particularly when heightened hand hygiene is advised and when your movements outside the home are limited.
Access to a drinking water trailer during the planned interruption will be available from 9 am to 12 noon on the day and will be located in Pearl Street, Horsham.
Please bring clean containers for our staff member or contractor to fill for you.
Read more
RESTORED: Ouyen Standpipe - Vine Lane
Starting: 8.30 am, 30 July 2020
Finishing: 8.30 am, 7 September 2020
Rocklands Reservoir
LAST UPDATEDRocklands Reservoir, located on the Glenelg River, is GWMWater's largest reservoir. It was originally constructed to supply the now decommissioned Wimmera-Mallee Domestic and Stock channel system. In more recent years it has an important role to play in the region as a recreational destination. A unique feature of Rocklands Reservoir is that all entitlement holders, including the environment, are eligible for water supplies from the reservoir.
The reservoir also has six location buoys on the water for each of the six main camp grounds. These buoys help boats locate their position on the lake.
Campgrounds open
Camping is permitted in regional Victoria under step three of the road map to COVID Normal, subject to gathering restrictions and social bubbles. This means you can camp with the people you live with, your intimate partner, or the household you have formed a bubble with (your household can book campsites with up to five members of your bubble household).
Communal facilities such as toilets and boat ramps remain open for visitors from regional Victoria. Physical distancing and outdoor gathering requirements apply at all times – including at the boat ramp and on your boat.
Please note, masks are always required to be worn while outdoors at campsites, unless eating, drinking, smoking (if permitted), or if you have a lawful exemption from wearing one.
Step 1 to reopening applies to residents of metropolitan Melbourne. Under step one, you must not travel more than five kilometres from where you live except for permitted reasons such as work or education if these cannot be done at home.
For more information about coronavirus and social distancing, visit: dhhs.vic.gov.au/coronavirus
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
