Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Unplanned Interruption to Water Supply - Edenhope
Reason: Unplanned Interruption
Starting: 11.30 am, 4 October 2022
This water leak/burst has been reported and our Operations Team is currently on site to resolve this issue as soon as possible. Customers in this area may experience low water pressure or no water during this time.
Read more
South West Loddon Pipeline Outage
Reason: Pipeline Burst
Starting: 30 September 2022
Part of the South West Loddon Pipeline in the Kinypanial Central Road and Kurting Fiery Flat Road areas has been turned off due to pipeline bursts which will affect rural customers in these areas. Rural customers supplied by this pipeline should rely on their mandatory three days’ on-farm water storage during this time.
The pipeline will be off for an extended period of time due to the current weather conditions where repair crews are unable to access the area. We estimate repairs to be completed in the next couple of weeks, pending improved weather conditions. Pipeline customers may experience low water pressure or no water during this time
Affected customers who require water for household purposes (i.e. bathing, dishes, etc.) to get them through the next couple of weeks, please call GWMWater on 1800 188 586 any time.
Read more
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 9 am, 5 October 2022
Finishing: 1 pm, 5 October 2022
Access to a drinking water trailer during the works will be located on the corner of Golf Links Road and Wattle Crescent, Ararat on Wednesday 5 October from 9 am to 1 pm.
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water-using appliances.
Read more
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 9 am, 6 October 2022
Finishing: 1 pm, 6 October 2022
Access to a drinking water trailer during the works will be located on Leatherwood Drive, Ararat on Thursday 6 October from 9 am to 1 pm.
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water-using appliances.
Read moreBlue-green algae warnings
Lake Lonsdale - Blue-green algae warning
Last updateLake Lonsdale
Starting: 23 December 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Lonsdale.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read more
Lake Toolondo - Blue-green algae warning
Last updateLake Toolondo
Starting: 11 February 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read moreMoora Moora Reservoir
LAST UPDATEDMoora Moora Reservoir is a small reservoir in the heart of the Grampians National Park. Located in the the upper reaches of the Glenelg River catchment, Moora Moora is an important resource for Supply System 6 of the Wimmera Mallee Pipeline.
The catchment covers an area of about 40 km2 and acts as a sub-catchment for the Rocklands Reservoir catchment. Moora Moora can also receive water directly from the upper Glenelg River via transfers along the Moora Inlet Channel.
Recreationally, Moora Moora is especially popular for bush camping, fishing and boating.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
