Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Great Western
Reason: Maintenance Works
Starting: 9 am, 5 June 2023
Finishing: 3 pm, 5 June 2023
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Great Western
Reason: Maintenance Works
Starting: 9 am, 7 June 2023
Finishing: 3 pm, 7 June 2023
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Great Western
Reason: Maintenance Works
Starting: 9 am, 7 June 2023
Finishing: 1 pm, 7 June 2023
Access to a drinking water trailer during the planned interruption will be available Wednesday 7 June from 9 am to 1 pm and will be located at the Great Western War Memorial Park, Paxton Street.
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Great Western
Reason: Maintenance Works
Starting: 9 am, 8 June 2023
Finishing: 1 pm, 8 June 2023
Access to a drinking water trailer during the planned interruption will be available Thursday 8 June from 9 am to 1 pm and will be located at the Great Western War Memorial Park, Paxton Street.
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Great Western
Reason: Maintenance Works
Starting: 12 pm, 8 June 2023
Finishing: 4 pm, 8 June 2023
Access to a drinking water trailer during the planned interruption will be available Thursday 8 June from 12 pm to 4 pm and will be located at the Great Western War Memorial Park, Paxton Street.
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Great Western
Reason: Maintenance Works
Starting: 9 am, 9 June 2023
Finishing: 1 pm, 9 June 2023
Access to a drinking water trailer during the planned interruption will be available Friday 9 June from 9 am to 1 pm and will be located at the Great Western War Memorial Park, Paxton Street.
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Read more
Interruption to Water Supply - Rainbow
Reason: Maintenance Works
Starting: 9 am, 9 June 2023
Finishing: 1 pm, 9 June 2023
Our staff will have bottled water available upon request. Please call 1300 659 961 prior to the shutdown to arrange a delivery.
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Read more
Westmere Standpipe - Out Of Service
Reason: Out of Order
Starting: 2 pm, 15 March 2023
This standpipe is out of service until further notice.
Read moreBlue-green algae warnings
Dock Lake, Horsham - Blue-green algae warning
Last updateDock Lake, Horsham
Starting: 1 pm, 9 February 2023
Reason: Blue-Green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Dock Lake.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read more
Marma Lake - Blue-green algae warning
Last updateMarma Lake
Starting: 9 am, 14 March 2023
Reason: Blue-Green Algae
Blue-green algae has been detected at Marma Lake.
We warn the public to avoid direct contact with the water until further notice.
Read more
Walkers Lake - Blue-green algae warning
Last updateWalkers Lake
Starting: 12 pm, 3 February 2023
Reason: Blue-Green Algae
Blue-green algae has been detected at Walker's Lake.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read more
Wooroonook Lake
Last updateLake Wooroonook
Starting: 1.50 pm, 10 March 2023
Reason: Blue-green Algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Wooroonook Lake.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read moreLake Fyans
LAST UPDATEDLake Fyans is a small off-stream reservoir with a small natural catchment. Despite its small size, Lake Fyans supplies water to Ararat, Stawell and Great Western, as well as to some Supply-by-Agreement customers.
The lake is one of the most important recreational lakes in the region. It hosts a number of activities including sailing, jet skiing, hunting and caravanning.
A 9.6 km walking track around the perimeter of Lake Fyans is a feature with splinter tracks available to explore the diverse plant life, nature trails and bird trails.
Lake Fyans Embankment Upgrade works
Lake Fyans is being upgraded with works on the embankment and marina. These works will desilt and deepen the marina, allowing larger boats to continue to use it, even when water levels are lower. Find out more about the project
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
