Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- Do I need permission from GWMWater to fill my pool?
You don’t need GWMWater’s permission to fill your pool, as long as you’re abiding by current water restrictions.
Outages and water quality alerts
Brimpaen Water Storage treatment
Reason: Water quality
Starting: 2.30 pm, 3 December 2025
GWMWater is trialling a treatment at Brimpaen storages this week using ‘Earthtec’ to help manage tobacco weed (plumatella) in the water.
You may notice a slight odour for up to 10 days. This is a natural part of the weed breaking down and should pass quickly.
Read moreLake Bellfield
LAST UPDATEDLake Bellfield is located in the eastern Grampians near Halls Gap and has an inlet from Fyans Creek. Lake Bellfield supplies towns (including Halls Gap and Pomonal), farms, recreational lakes and environmental wetlands covering 10% of Victoria. It's also the main source of supply for the Wimmera Mallee Pipeline system, supported by Taylors Lake. Lake Bellfield water quality is generally of a high standard due to its catchment being located in a protected national park.
The lake is used for recreational activities such as boating, fishing and picnicking. Please note that boats with an internal combustion engine are not permitted at Lake Bellfield.
Be sure to play it safe around water.
Read our information signage before entering the water.
Visit Safe Transport Victoria for a range of resources on water safety: https://safetransport.vic.gov.au/on-the-water/
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
