Got a query?
Top five queries
- What concession cards are eligible?
Eligible concessions include a Centrelink Health Care Card, Pensioner Card and Department of Veterans Affairs Gold Card.
The Commonwealth Seniors Health Card isn’t eligible.
- Do I need to notify GWMWater when I sell a property or organise a final meter reading?
The normal procedure is that your solicitor will advise us.
Your solicitor or conveyancer may organise for a final reading to be done on your meter prior to settlement.
After settlement they will notify us of the sale via a notice of disposition and pay any outstanding water accounts owing up to the day you sold.
If you have a current outstanding water bill owing prior to settlement you do not need to pay it. Contact us and a note will be placed on your account to stop a reminder/warning notice from being sent.
Make sure your mailing address is up to date.
- What towns/area does GWMWater cover?
GWMWater covers a large part of Victoria. Stretching east from the South Australian border, our coverage extends over 62,000 square kilometres toward the centre of state. See a map of our service area.
- I'm renting. What charges am I responsible for?
If you’re in a property with its own water meter, your lease determines if you’re responsible for paying for the water usage. Water usage billing is determined by the reading on the property's water meter.
If you’re renting a premise where you share a water meter with another property, the usage amount is the responsibility of your landlord.
- How do I check for a water leak?
You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.
Customers connected to the Wimmera or Northern Mallee pipeline
If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.
Outages and water quality alerts
Planned Interruption to Water Supply - Stawell
Reason: Maintenance Works
Starting: 9 am, 23 August 2018
Finishing: 4 pm, 23 August 2018
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.Read more
Lake Lonsdale is currently closed to duck shooting
Lake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, swimming, camping and water skiing.