Got a query?
Top five queries
- I'm renting. What charges am I responsible for?
If you’re in a property with its own water meter, your lease determines if you’re responsible for paying for the water usage. Water usage billing is determined by the reading on the property's water meter.
If you’re renting a premise where you share a water meter with another property, the usage amount is the responsibility of your landlord.
- What concession cards are eligible?
Eligible concessions include a Centrelink Health Care Card, Pensioner Card and Department of Veterans Affairs Gold Card.
The Commonwealth Seniors Health Card isn’t eligible.
- What towns/area does GWMWater cover?
GWMWater covers a large part of Victoria. Stretching east from the South Australian border, our coverage extends over 62,000 square kilometres toward the centre of state. See a map of our service area.
- How do I check for a water leak?
You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.
Customers connected to the Wimmera or Northern Mallee pipeline
If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.
- I've had a water leak. Is there anything that I can claim?
If you’ve had a leak on your property, please contact us to see if you’re eligible to receive an undetected leak rebate.
This rebate is available to both urban and rural customers providing certain criteria has been met.
Outages and water quality alerts
Water Main Replacement - Section of Nhill
Reason: Maintenance Works
Starting: 7 am, 4 June 2018
Finishing: 5 pm, 20 July 2018
To improve water quality and water pressure in Nhill, GWMWater will be conducting works on the water main in the identified area.
Works are expected to take place between the hours of 7 am to 5 pm, commencing on Monday 4 June 2018, and lasting for approximately seven weeks.Read more
Planned Interruption to Water Supply - Ouyen
Reason: Maintenance Works
Starting: 9 am , 26 July 2018
Finishing: 3 pm, 26 July 2018
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs.Read more
Lake Wartook is an important water resource in the region. It's the primary water source for Horsham and Natimuk, as well as being an important resource for Supply System 6 of the Wimmera Mallee Pipeline. The lake also provides important environmental flows.
Located on the MacKenzie River in the central Grampians, Lake Wartook is popular with locals for activities such as fishing.