Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Stawell
Reason: Maintenance works
Starting: 9 am, 4 June 2019
Finishing: 2 pm, 4 June 2019
We'll make every effort to keep the maintenance works within the notified timeframe, however we recommend that customers store sufficient water in case the supply is interrupted for longer.
If you have a critical reliance on continued water, such as dialysis or other special water needs, please call us on 1300 659 961.
Read more
Planned Interruption to Water Supply - Hopetoun
Reason: Maintenance Works
Starting: 11 am, 5 June 2019
Finishing: 12 noon, 5 June 2019
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs.
Read moreLake Toolondo
LAST UPDATEDLake Toolondo is an off-stream reservoir famous for its great trout fishing and is a popular recreational destination in the region.
Supplied by its own small catchment from Mt Talbot Creek, the lake stores a lot of 'dead water'. This means that water in Lake Toolondo doesn't flow through to another source; it can only be pumped out. The lake is reliant on transfers from Rocklands Reservoir.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
