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Top five queries

• I'm renting. What charges am I responsible for?

  If you’re in a property with its own water meter, your lease determines if you’re responsible for paying for the water usage. Water usage billing is determined by the reading on the property's water meter.

  If you’re renting a premise where you share a water meter with another property, the usage amount is the responsibility of your landlord.

  Find out more about tenant and landlord responsibilities

• What concession cards are eligible?

  Eligible concessions include a Centrelink Health Care Card, Pensioner Card and Department of Veterans Affairs Gold Card.

  The Commonwealth Seniors Health Card isn’t eligible.

  Find out more about concessions and grants

• What towns/area does GWMWater cover?

  GWMWater covers a large part of Victoria. Stretching east from the South Australian border, our coverage extends over 62,000 square kilometres toward the centre of state. See a map of our service area.

• How do I check for a water leak?

  You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.

   

  Customers connected to the Wimmera or Northern Mallee pipeline

  If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.

• I've had a water leak. Is there anything that I can claim?

  If you’ve had a leak on your property, please contact us to see if you’re eligible to receive an undetected leak rebate.

  This rebate is available to both urban and rural customers providing certain criteria has been met.