Get a concession or grant

A range of concessions and grants are available to provide financial relief for GWMWater customers. If you're eligible, you may be offered reduced payments for your water services.

You may be eligible for a government discount on you water services if you hold a:

• Pension card

• Healthcare card

• Veteran Affairs card.

To claim a concession, call us on 1300 659 961 and have your concession card close by so we can get your details. When you apply for this concession, you authorise us to confirm your eligibility with the Department of Human Services or Department of Veterans’ Affairs.

For more information visit Department of Families, Fairness and Housing - Concessions or Services Australia Concessions.

If your household is using an eligible life support machine, you may be able to get a quarterly discount on your water bills. This concession is available to both renters and homeowners.

For more information: Department of Families, Fairness and Housing - Life Support Concession.

The Utility Relief Grant Scheme and the Non-Mains Utility Relief Grant Scheme both provide assistance for residential customers who can't pay their bills due to a temporary financial crisis.

For more information: Department of Families, Fairness and HousingHuman Services - Utility Relief Grant Scheme and Non-Main Utility Relief Grant Scheme.

Not-for-profit rebate

If you're a not-for-profit organisation, you're likely eligible for a government rebate. The Victorian Government offers a rebate of up to $260 per year on fixed water and wastewater service charges for eligible customers.

To apply for this rebate visit www.sro.vic.gov.au to complete the Water and Sewerage Service Charges Rebate Application form. If you need help in completing this form we will be happy to assist by calling us on 1300 659 961.

Wildlife ponds scheme

GWMWater has developed a scheme to provide a rebate for 17 kL of water to landholders who construct and register a wildlife pond.

Undetectable water leak rebate

You may be eligible for a rebate if your high water bill was caused by:

• An undetectable leak on your property's water system, or

• A one-off unexplained water use event, such as water theft or vandalism.

You are unlikely to be eligible if:

• The leak was obvious and not repaired promptly

• The high use was due to changes in normal water use

• The issue was caused by a faulty appliance, such as a hot water service or evaporative cooler.

Before applying:

• Any leak must be repaired.

• You'll need to provide evidence of the repair, such as a plumbing invoice, receipt or photos

• Applications must be submitted within 90 days of receiving your high water bill or notification

• If you're unsure whether you qualify, contact us and we'll be happy to discuss your circumstances before you apply.
  
  Apply for undetected leak rebate