GWMWater

Your Say: 2028 - 2033 Price Submission

Planning our future services

Every five years we submit our plan for our services and our prices to the Essential Services Commission (ESC), Victoria’s independent regulator of water services for consumers. This is called a price submission, which the ESC reviews and approves.

We're now planning for the future through our 2028-33 Price Submission, which will set out the services we'll provide, the investments we'll make, and the prices customers will pay from 1 July 2028 to 30 June 2033.

Have your say

As we develop our plan, we're seeking input from customers, stakeholders and communities across our region. We want to understand what matters most to you, where we should focus our efforts, and how we can continue to deliver value for our customers.

Over the coming months, there will be opportunities to share your views and help shape our five-year plan.

Community Panel

Join our Community Panel to discuss what projects and services are most important to deliver for our community over the next five years.       

We’re looking for up to 15 customers reflective of our large service area to participate on our panel between November 2026 and June 2027.

Key Dates

Your questions answered

What is a Price Submission?

It is our proposed five-year plan for services, investments, outcomes, and prices from 1 July 2028 to 30 June 2033.

Why are we is seeking input so early?

GWMWater has a continuous engagement cycle, working with customers and stakeholders year-round to understand what's important to them. This early engagement helps shape our planning and ensures future service, investment and pricing options reflect community priorities.

Who has the final say?

The Essential Services Commission independently reviews Victorian water price submissions and makes the final decision on maximum prices and approved service outcomes.

Will this affect my water bill?

PS28 will help shape the prices customers pay from 1 July 2028. Any proposed changes to prices will be informed by customer and stakeholder feedback and reviewed by the Essential Services Commission before they can take effect.

Do I need to be a water expert to be involved?

No. You don't need any technical knowledge or experience to get involved. We're looking for people with a range of backgrounds, experiences and perspectives.

Can customers influence every decision?

No. Some decisions are driven by legal, regulatory, public health and environmental requirements, which GWMWater must meet.

How will I know whether my feedback has been considered?

We'll keep participants informed throughout the process and show how feedback has influenced our planning. This may include updates, engagement reports that explain how feedback was considered and where it informed decisions.

Where suggestions cannot be adopted, we'll explain the reasons why, helping ensure the process is transparent and accountable.

Get involved

There are many ways for you to have your say. You can get involved by sharing your priorities, joining an online conversation or attending a workshop. 

Get involved