Report a fault

If you notice a water leak, burst main, or service fault in your area, please report it to us immediately. Our team is available around the clock to respond to issues and keep your water supply running safely. You can also view the outages map to check for known issues in your area.

Is it urgent?
This online form is monitored during business hours only. For 24/7 emergency assistance with urgent faults, leaks or bursts, call 1800 188 586.

No water?
If you have no water, please call 1800 188 586 so we can respond as quickly as possible.

Type of fault

Other

After hours support

If you have no water supply, please call us on 1800 188 586 rather than submitting this form. Calling allows us to respond more quickly and helps us restore your water supply as soon as possible.

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Address of the fault

Street number

Street name

Town

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Photo of fault (optional)

If possible, please upload a photo/s of the incident.

Photo of fault

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Description of fault

To help us prioritise and resolve the issue, please describe the fault in as much detail as you can

Description of fault

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Contact details

First name

Last name

Email address

Contact number