Policies and charters

Urban customer charter

Our commitment to urban water and sewerage customers.

Rural customer charter

Our commitment to rural water customers.

Complaints Policy

Have feedback or a concern? We’re here to listen. At GWMWater, we value your feedback and are committed to resolving complaints fairly, respectfully and as quickly as possible. Learn how to lodge a complaint, what to expect from the process and how we can support you along the way.

Drinking water quality

How GWMWater treats and monitors drinking water to meet Australian health guidelines.

OHS statement

Our commitment to occupational health and safety at GWMWater.

Quality statement

GWMWater's commitment to delivering high standards across our services and operations.

Sustainability

How GWMWater integrates sustainability across our operations to balance environmental, social and economic outcomes for our region.

Family violence

GWMWater's support for customers affected by family violence and where to find help.

Environmental management system

How GWMWater's certified Environmental Management System guides our approach to protecting the natural environment.

Gifts and hospitality register

We’re committed to transparency and integrity—this register outlines how gifts and hospitality are managed to maintain trust with our community and stakeholders.