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Many properties in urban areas will have the option to join our sewer network. The primary requirement for a property is that it's fronted by one of our mains.  If you're property isn't currently fronted by a main, you may be eligible to apply to extend our network.

Homes in unsewered areas use a septic tank system that treats the wastewater on site.  Your local council regulates the use of septic tanks in unsewered areas.

 

What to do

Step 1:  Check if wastewater and sewerage services are available in your area

Use our Adobe PDF file icon 24x24 Service Area Map (2.5MB) or the table below to check if our sewerage services are available in your town.

Ararat Great Western* Lake Bolac* Rainbow Warracknabeal
Birchip Halls Gap Minyip Rupanyup* Willaura
Charlton Hopetoun Murtoa Sea Lake Wycheproof
Dimboola Horsham Natimuk Serviceton  
Donald Jeparit Nhill St Arnaud  
Edenhope Kaniva Ouyen Stawell  

* Pressure Sewer Scheme

 

Step 2:  Find out if your property is fronted by a main

To find out if your property is fronted by a main, use our interactive map of GWMWater assets or get in touch with us.

 

Step 3: Find a licensed plumber

Only a licensed plumber can connect you to a main. This is to ensure the safety of our system and the community.  You'll need to find a plumber before applying for permission to connect, as you're required to supply their details on the application form.

 

Step 4:  Apply to connect

If you're ready to connect to our sewerage services you'll need permission from us before you begin any works. 

Download an Adobe PDF file icon 24x24 Application for Consent to Connect to the Wastewater System (798kB)

 

Extending our network

If you're property isn't fronted by one of our mains, you may be eligible to apply to extend our network.  To find out more, get in touch with us.

 

Disconnections

If you would like to disconnect from our services, please call us on 1300 659 961.

 

Further information...

 

Adobe PDF file icon 24x24 Urban Customer Charter Summary (1MB)

We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community.

 

Adobe PDF file icon 24x24 Wastewater Charges 2016-17 (205kB)

Our pricing structure is based on your wastewater and sewerage service availability.

 

Adobe PDF file icon 24x24 Guaranteed Service Levels Fact Sheet (811kB)

GWMWater provides Guaranteed Service Levels for urban customers.  You maybe eligible to receive a rebate on your bill if our services don't meet the required performance standards.

 

 

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