Got a query?
Top five queries
- Do I need to notify GWMWater when I purchase a property?
If you’re purchasing a property and going through a solicitor or conveyancer, you don’t need to notify us.
We require a legal Title to change the ownership of a property. If you have a solicitor or conveyancer, they will send this to us with your details via a Notice of Acquisition after settlement.
Make sure your mailing address is up to date.
- Why is my water usage so high?
If you think your water bill is unusually high, consider the following:
We tend to use more water in the warmer months so remember to compare your water use to the same time last year, rather than to your last bill.
Appliances and watering
If you’re using an appliance more often it will increase your usage. Check your appliance settings and see if there’s a water saving mode. Automated watering systems and evaporative cooling can also use a lot of water, so check your settings.
You may have an undetected leak which is causing your water use to rise. Toilet leaks are especially common.
Misread water meter
If your water meter was read incorrectly it will affect how much water use we’ve billed you for. If you think we’ve misread your meter, contact us to submit your correct meter reading.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How do I check for a water leak?
You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.
Customers connected to the Wimmera or Northern Mallee pipeline
If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.
- I've had a water leak. Is there anything that I can claim?
If you’ve had a leak on your property, please contact us to see if you’re eligible to receive an undetected leak rebate.
This rebate is available to both urban and rural customers providing certain criteria has been met.
Outages and water quality alerts
Intermittent water interruptions
Reason: Increase to water pressure
Starting: 8 pm, 23 April 2018
Finishing: 12 midnight, 27 April 2018
As part of works to provide customers with improved water pressure, we are undertaking testing on the water supply network. Customers may experience interruptions to water supply (for up to 10 minutes each time), during the week commencing Monday 23 April 2018 between the hours of 8 pm and 12 midnight.
We apologise for any inconvenience that this may cause our customers during this time.
Interruption to Water Supply - Pimpinio
Reason: Maintenance Works
Starting: 10 am, 1 May 2018
Finishing: 12 noon, 1 May 2018
These maintenance works form part of our commitment to provide best service standards to our customers.
We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.Read more
Blue green algae warnings
Blue green algae warning for Green Lake near Horsham
Reason: Blue-green algae
We are warning the public to avoid direct contact with water in Green Lake near Horsham after monitoring detected levels of blue green algae above levels considered safe for recreational use.Read more
Blue Green Algae warning for Taylors Lake
GWMWater is warning the public to avoid direct contact with water in Taylors Lake after monitoring detected levels of blue green algae above levels considered safe for recreational use.Read more
Starting: 23 April 2018
Blue green algae at Lake Wallace
Reason: Blue green algae
We are warning the public to avoid direct contact with water in Lake Wallace at Edenhope after monitoring detected levels of blue green algae above levels considered safe for recreational use.Read more
Lake Lonsdale is currently closed to duck shooting
Lake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, swimming, camping and water skiing.