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Apply for a concession or grant. Information about tariffs and charges, paying your bill and updating your details. Tips for reading your water meter and monitoring your water use.

Pay your bill

Paying your bill is straightforward and convenient. Choose the most suitable way to pay from several options.


Get help to pay your water bill

Sometimes it can be hard to keep up with your payments. Don't be afraid to ask for help!


Get a concession or grant

A range of concessions and grants are available to provide financial relief for GWMWater customers. If you're eligible, you may be offered reduced payments for your water services.


Update your details

If you pay the water bill for a property (i.e. you're the account holder) and any of your details change, please let us know. Remember, it's your responsibility to keep us informed!


Tenant and landlord responsibilities

Many people live or work in rented houses, apartments or workplaces. Sometimes it can be a little confusing when it comes to responsibilities and paying bills - who is responsible for what?


Tariffs and charges

Water costs vary depending on a number of factors and can change from year to year.


How to read your water meter

Water meters are an essential monitoring tool for any water system.  All properties linked to our water network have a water meter to record water usage.


Monitor your rural pipeline use with Customer Portal

Customer Portal is a free online system that allows you to monitor your water use using your smart phone, tablet, laptop or home computer. It's available to our customers connected to the Wimmera Mallee or Northern Mallee pipelines.




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