We want to make paying your bill simple.
Each year, we send four water bills that explain how much water you’ve used and the charges for that period.
You can choose how you receive your bill:
- by post
- by email (see below)
- electronically through BPAY View
If you’d like to receive your bill by email, look for the eNotices logo on your water bill and use the code shown underneath.
Go to gwmwater.enotices.com.au and enter the code.
Your bill will then be emailed to you and you’ll be able to pay online.
If you need help paying your bill, please call our team on 1300 659 961. We’re here to listen and help however we can.
Payment options
Direct debit
Flexipay is a direct debit payment option that makes paying your water bill easy. It is also safe and secure.
With Flexipay, you can choose a payment schedule that suits your budget: weekly, fortnightly, monthly or when your bill is issued.
It’s easy to set up Direct Debit through the Flexipay online system. Click here to register using the eNotices code from your most recent bill.
Once you submit your request, our team will review your application and get back to you within three business days.
If your request is approved, you will receive an email confirming the details, with a link to securely enter your payment method.
Your payment will automatically be debited from your nominated bank account, credit card, Apple Pay or Google Pay.
If you are having trouble with your e-Notice Reference Number, please give us a call on 1300 659 961.
Credit Card
You can pay your account online or over the phone using POSTbillpay.
Your POSTbillpay code and reference number are on the back of your bill, toward the bottom of the page.
Go to www.postbillpay.com.au or call 13 18 16.
BPAY
BPAY is another way you can pay your bill online safely and securely. You will need to have internet banking to access BPAY.
To pay using BPAY:
- Login to your bank account online or via mobile and go to Pay
- Choose the BPAY option.
- Enter the GWMWater Biller Code - 79855, the payment amount and your account number (located at the top of your water bill)
- Check all your information is right and pay your bill
Often your bank will save the details, so next time you login you can choose GWMWater as an option without having to enter all of the details in again.
In person
If you would prefer, you can pay your bill in person by visiting our Horsham office (11 McLachlan Street, Horsham) or any Australia Post Office.
All you need to do is bring your account with you and you can pay by cheque, cash or Eftpos.
When you receive your water bill, you'll notice the bottom portion is detachable.
If you would like to pay by mail, tear off the bottom part of your bill, complete the details and post it with a cheque to:
GWMWater
PO Box 481
Horsham Vic 3402
Centrepay
If you are a Centrelink customer, you can use the free Centrepay service to help pay your bills by arranging deductions from your Centrelink payment. You can start or change a deduction at any time.
The easiest way to do it is through your Centrelink account online in myGov.
Late payments
We understand that sometimes it is difficult to pay your bill on time. If you’re having trouble and want to know how we can support you, please call our team on 1300 659 961.
We’re here to listen and help however we can.
Urban accounts
If you don’t pay your account by the due date, a late penalty will apply. Interest may also be charged from the date your bill was due.
Rural accounts
Late payments will incur an interest penalty calculated from the due date.
FlexiPay Frequently Asked Questions
FlexiPay is a payment management system that provides our customers with flexible payment options for their water bills.
Step 1: Visit the website
- Scan the QR code (located on the front page at the bottom of your latest water account).
Or visit gwmwater-pay.enotices.com.au. Make sure you have your eNotice reference number (located on the front page of your latest water account) before you start.
Step 2: Your details
- Check your details are correct that have autofilled.
- Enter your mobile number and email address.
- Click Submit.
Step 3: Choose your payment option
- Select your preferred payment option and follow the prompts to set up payment details.
If you choose 'Set up Direct Debit', an email from
You can:
- Make a one-time payment of your water bill
- Set up an ongoing direct debit schedule
Payments can be made via either credit card (Visa, Mastercard, as well as international credit cards) or via bank account.
One-time payments can also be made via Apple Pay and Google Pay on compatible devices.
No, FlexiPay can be used by all GWMWater customers, even if you don’t have an eNotices account.
The eNotices Reference Number is used by the system to easily find the details of your notice such as the Name, Account Number, and Amount Due.
Please check that you have typed the code in correctly, and ensure there are no spaces at the beginning or end of the reference number.
If you are having trouble with your eNotices Reference Number, please contact us on 1300 659 961 during business hours.
All direct debit requests are sent to our team for review. You should hear from us within three business days regarding the outcome.
If your request is approved, you will receive an email confirming the details, with a link to securely enter your payment method.
If we have any questions or want to discuss your proposed direct debit arrangement with you, we may contact you via the email or phone number provided in the request.
If you are setting up a direct debit schedule, FlexiPay will send you an email with a secure link to provide your payment method details.
This is to make sure that the email address you have entered is valid, so we know that you will receive emails regarding the schedule (such as transaction receipts, card expiry reminders, or updates to your schedule).
If you have an eNotices account, you will be able to see the details of your payment schedule in the ‘Manage Payments’ tab in the Dashboard.
If you do not have an eNotices Account, please contact us and we can provide these details to you by phone on 1300 659 961 during business hours, or via email at
Our obligations to youWe're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community:
|
