Paying your bill is straightforward and convenient.
We issue customers with four water bills per year which covers service charges and/or water usage. You may choose to receive your water bill through the post or electronically through BPay View.
Choose the most suitable way to pay from the following options.
Online by Credit Card
You can pay your account online (or over the phone) by credit card using POSTbillpay. Your POSTbillpay code and reference number are on the back of your bill, toward the bottom of the page.
Go to www.postbillpay.com.au or call 13 18 16.
BPAY - Biller Code 79855
It's easy to pay your bill online through your cheque, savings or credit card account with BPAY:
- Login to your bank account online or via mobile (or phone your bank to arrange BPAY over the phone).
- Choose the BPAY option.
- Enter the GWMWater Biller Code - 79855, the payment amount and your account number (find it on the top of your GWMWater bill).
- Check all your information is right, and pay your bill!
- Often systems will save the details, so next time you login you can choose GWMWater as an option and your information won't need to be re-entered.
With BPay View customers have the ability to easily manage payment of their water bills by just a few clicks. Other benefits include keeping bills and payment records in one location, safely and securely with your online banking. For more information on BPay View or read our Frequently Asked Questions (478 kB, 4 pages). To register visit, https://www.bpay.com.au/Personal/Receive-bills.aspx.
Direct debit is an easy and automatic way to pay your water bill directly from your bank account.
You can arrange for your payments to be made weekly, fortnightly or monthly.
Simply complete the Direct Debit Application Form (534kB) with your details and return to us - we will do the rest!
If you'd like to change or cancel your current Direct Debit details, simply call us (allow five working days for us to process the change).
Please note that credit cards aren't accepted for direct debits.
Centrepay by Centrelink
You can use Centrepay to arrange regular payments from your Centrelink payment. To arrange this, give us a call on 1300 659 961.
When you receive your water bill, you'll notice the bottom portion is detachable. To pay by mail, detach this bottom part, fill out the form and mail with a cheque to:
PO Box 481
Horsham Vic 3402
You can pay your bill in person by visiting an Australia Post Office. Present your account and pay by cheque, cash or Eftpos. Our Horsham Office is closed until further notice and is not available for customers to make payment. If you are experiencing difficulty in paying your water and sewerage bill or are unable to pay due to the temporary closure of our Horsham office, please get in touch with us as soon as possible so we can help on 1300 659 961.
Policy on late payments
If we don't receive your payment within office hours by the due date shown on your account, charges will apply. Late payments may also incur an interest penalty calculated from the date of issue.
Late payments will incur an interest penalty calculated from the due date.
Our obligations to you
We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community:
Customer Charter - Rural Summary (2.8MB)
Customer Charter - Urban Summary (2.8MB)
Urban Customer Guaranteed Service Levels - Fact Sheet (800kB)