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Paying your bill is straightforward and convenient.

We issue customers with four water bills per year which covers service charges and/or water usage.

You may choose to receive your water bill through the post, via email or electronically through BPay View. 

To register to receive your bill via email, simply find the eNotices logo on your water bill from October 2023 and use the code to register at From January 2024, your water bill will then be emailed to you and you will be able to pay online. More information about eNotices can be found here.

Choose the most suitable way to pay from the following options.

Struggling to pay your water bill and need help?


Payment options


FlexiPay is a direct debit payment option that allows you to pay your rates in smaller amounts to suit your budget, such as weekly, fortnightly, monthly or quarterly over the financial year.

Pay by FlexiPay now

For more information about FlexiPay check out our Frequently Asked Questions


Post billpay

Online by Credit Card

You can pay your account online (or over the phone) by credit card using POSTbillpay. Your POSTbillpay code and reference number are on the back of your bill, toward the bottom of the page.

Go to or call 13 18 16.


Bpay logo 

BPAY - Biller Code 79855

It's easy to pay your bill online through your cheque, savings or credit card account with BPAY:

  • Login to your bank account online or via mobile (or phone your bank to arrange BPAY over the phone).
  • Choose the BPAY option.
  • Enter the GWMWater Biller Code - 79855, the payment amount and your account number (find it on the top of your GWMWater bill).
  • Check all your information is right, and pay your bill!
  • Often systems will save the details, so next time you login you can choose GWMWater as an option and your information won't need to be re-entered.



With BPay View customers have the ability to easily manage payment of their water bills by just a few clicks. Other benefits include keeping bills and payment records in one location, safely and securely with your online banking. For more information on BPay View or read our Adobe PDF file icon 24x24Frequently Asked Questions (478 kB, 4 pages). To register visit,


Direct Debit Logo

Direct Debit

Direct debit is an easy and automatic way to pay your water bill directly from your bank account.

You can arrange for your payments to be made weekly, fortnightly or monthly.

Simply complete the Adobe PDF file icon 24x24Direct Debit Application Form with your details and return to us - we will do the rest!

If you'd like to change or cancel your current Direct Debit details, simply call us (allow five working days for us to process the change).

Please note that credit cards aren't accepted for direct debits.


centrelink image

Centrepay by Centrelink

You can use Centrepay to arrange regular payments from your Centrelink payment. To arrange this, give us a call on 1300 659 961.


By Post Image3


When you receive your water bill, you'll notice the bottom portion is detachable. To pay by mail, detach this bottom part, fill out the form and mail with a cheque to:

PO Box 481
Horsham   Vic   3402


Pay your bill2

In person

You can pay your bill in person by visiting us at our Corporate Office or at an Australia Post Office. Present your account and pay by cheque, cash or Eftpos. If you are experiencing difficulty in paying your water and sewerage bill, please get in touch with us on 1300 659 961 as soon as possible so we can help.


Policy on late payments

Urban accounts

If we don't receive your payment within office hours by the due date shown on your account, charges will apply. Late payments may also incur an interest penalty calculated from the date of issue.


Rural accounts

Late payments will incur an interest penalty calculated from the due date.


FlexiPay Frequently Asked Questions

FlexiPay is a payment management system that provides our customers with flexible payment options for their water bills.

You can:

  • Make a one-time payment of your water bill
  • Set up an ongoing direct debit schedule

Payments can be made via either credit card (Visa, Mastercard, as well as international credit cards) or via bank account.

One-time payments can also be made via Apple Pay and Google Pay on compatible devices.

No, FlexiPay can be used by all GWMWater customers, even if you don’t have an eNotices account.

The eNotices Reference Number is used by the system to easily find the details of your notice such as the Name, Account Number, and Amount Due.

Please check that you have typed the code in correctly, and ensure there are no spaces at the beginning or end of the reference number.

If you are having trouble with your eNotices Reference Number, please contact us on 1300 659 961 during business hours.

All direct debit requests are sent to our team for review. You should hear from us within three business days regarding the outcome.

If your request is approved, you will receive an email confirming the details, with a link to securely enter your payment method.

If we have any questions or want to discuss your proposed direct debit arrangement with you, we may contact you via the email or phone number provided in the request.

If you are setting up a direct debit schedule, FlexiPay will send you an email with a secure link to provide your payment method details.

This is to make sure that the email address you have entered is valid, so we know that you will receive emails regarding the schedule (such as transaction receipts, card expiry reminders, or updates to your schedule).

If you have an eNotices account, you will be able to see the details of your payment schedule in the ‘Manage Payments’ tab in the Dashboard. You will be able to make changes to your payment schedule such as frequency, amount, or provide new credit card details.

If you do not have an eNotices Account, please contact us and we can provide these details to you by phone on 1300 659 961 during business hours, or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Our obligations to you

We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community:

Adobe PDF file icon 24x24 Customer Charter - Rural Summary

Adobe PDF file icon 24x24 Customer Charter - Urban Summary

Adobe PDF file icon 24x24 Urban Customer Guaranteed Service Levels 

Adobe PDF file icon 24x24Customer Support Policy



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