The GWMWater Customer Portal is an easy way to monitor and manage your water use. It allows you to track your usage, set alerts, and better understand how water is being used at your property.
Setting up the Customer Portal is completely optional, but it’s a great way to keep track of your water use.
You can choose to register for the portal at any time. It is free and easy to use.
For rural customers, you can also monitor your water allowance and receive alerts if you are going to exceed it.
How to register for the Customer Portal
1. Go to gwmwatercustomerportal.aqualus.com
2. Click 'Sign up now'.
3. Enter your details and set up a password.
4. Tick that you agree to the Terms and Conditions.
5. Click 'Save sign up'.
6. You will receive a confirmation email with a link to confirm your account. This will direct you to the Customer Portal homepage.
How to add a property to your account
1. Click 'Login now' and enter your email address and password.
2. Click 'Add account'
3. On your most recent water bill, locate your account number and your registration code.
If you can't find a recent water bill, contact our Customer Service team on 1300 659 961 who will assist you.
4. Enter your account number and registration code.
If you are an urban customer, you only need to enter the first 6 digits of your account number.
5. Click 'Submit registration'.
If you’d like to set up leak alerts or check your water use, you can find more detail below.
Frequently asked questions
What can I do in the Customer Portal?
Once you are logged in, these features can be accessed from the main menu at the top of the Customer Portal.
Set up alerts
Set alerts to track your water use and avoid unexpected bills.
Check your water use
View your water usage over time to better understand patterns and identify any unusual changes.
Update your details
Add, delete or name your properties.
We have a comprehensive list of support guides below to help you navigate the Customer Portal.
How does the Customer Portal detect leaks?
The Customer Portal monitors water use through your meter over 48-hour periods.
As water is not typically used continuously, the portal expects the flow to stop at some point during each 48-hour period. If the flow continues without stopping, an alert may be triggered.
This does not necessarily mean you have a leak. It indicates a pattern similar to that of a leak.
If you receive a potential leak alert:
- review your usage over the previous 48 hours, you may have used the water legitimately
- if possible, isolate sections of your reticulation and monitor your meter in the Customer Portal to help identify the source
- check tanks and above-ground pipe fittings for leaks
- inspect on-farm pipe routes for signs such as wet soil or green patches
- if you find and repair a leak, continue monitoring your usage to confirm it has been resolved
