GWMWater welcomes feedback about the quality of service that we provide to our customers and stakeholders. We are pleased to help you in any matter regarding our services and you can contact us by email, in person or by phoning 1300 659 961 during business hours. We recognise that customers may need to notify us if a service, decision or action fails to meet your expectations. When you make a complaint, please include as much information as possible to ensure our staff can consider all of the facts.