We're here to help, so if you have anything you'd like to discuss with us, please get in touch! We're available through email, over the phone and in person.
Ways to get in touch
Report a fault
If you're experiencing service difficulties, please report the fault to us on 1800 188 586 at any time (24 hours, 7 days a week).
Submit a general enquiry
Please complete the form below and we'll respond to you within 10 business days.
General enquiries including billing
1300 659 961
Service difficulties and faults
1800 188 586 (24/7 free call)
+61 3 5382 4611
Visit us at our Horsham office.
[insert google maps location]
11 McLachlan Street
If you need to send us anything via post, please address it to the relevant person or department at:
PO Box 481
Horsham Victoria 3402
(03) 5381 9881
We love feedback - if you've had a good experience with us or one not so good, please get in touch and let us know so that we can continue improving your customer experience!
If you're unhappy with our service, find out more about making a complaint. We take complaints very seriously at GWMWater. A manager will review your issue within 10 business days.