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We're here to help, so if you have anything you'd like to discuss with us, please get in touch! We're available through email, over the phone and in person.


Ways to get in touch

Report a fault

If you're experiencing service difficulties, please report the fault to us on 1800 188 586 at any time (24 hours, 7 days a week).


Submit a general enquiry

Please complete the form below and we'll respond to you within 10 business days.


[Insert form]



General enquiries including billing

1300 659 961


Service difficulties and faults

1800 188 586 (24/7 free call)


International callers

+61 3 5382 4611



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In person

Visit us at our Horsham office.


[insert google maps location]



Corporate Office

11 McLachlan Street

Horsham Vic



If you need to send us anything via post, please address it to the relevant person or department at:


PO Box 481

Horsham Victoria 3402



(03) 5381 9881



We love feedback - if you've had a good experience with us or one not so good, please get in touch and let us know so that we can continue improving your customer experience!

If you're unhappy with our service, find out more about making a complaint. We take complaints very seriously at GWMWater. A manager will review your issue within 10 business days.

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