GWMWater regulates trade waste because it can be harmful to our sewerage infrastructure. For this reason, we need our local businesses to apply to discharge trade waste and enter into a 'Trade Waste Agreement' with us so that we can monitor and ensure the health of the water system.
With a Trade Waste Agreement in place, your business can continue using our sewerage services without damaging the pipes or incurring financial penalties.
You'll need to apply in situations where there is:
- a new discharge
- a change of occupier or site operator
- a change in the nature or volume of existing discharge
How to apply
Follow the steps below to apply to discharge trade waste.
Trade waste categories
GWMWater assigns trade waste categories (from Category 0 to Category 4) based on your business and its trade waste production. Unless you're a 'Category 0' and have already been granted consent by default, you need to complete an application to discharge trade waste.
Read more about trade waste categories.
- Download the
Trade Waste Application form : Trade Waste Application form - Word Version - The form is quite detailed since we need specific and detailed information about your business and the type of waste you produce. Provide as much detail and accuracy as possible.
- Download the accompanying Trade Waste Application Guidelines to help you complete the application form.
- Get in touch if you have any issues or questions.
- Submit the form in person or via email.
We'll get back to you within 10 business days of receiving the application advising:
- whether the application has been accepted (possibly with amendments) or rejected; or
- that we need more time to consider your application; or
- that we need more information from you to make a decision.
Further information...
Details our objectives and management of trade waste.
Detailed information about trade waste policy and practices at GWMWater.
Trade Waste Customer Code: GWMWater's obligations toward our customers defined by the Essential Services Commission.
The acceptance criteria that applies to Category 3 and Category 4 businesses.
An example of the Trade Waste Agreement for Category 3 and Category 4 businesses. |
Water costs vary depending on a number of factors and can change from year to year. These prices are current for the 2023/24 financial year, and are based on our 2023-28 Water Plan.
Schedule of Tariffs, Miscellaneous and Other Charges 2024/25
A summary of charges are provided below for easy reference for rural and urban customers.
Rural customer charges 2024/25
Urban customer water supply charges 2024/25
Urban customer wastewater charges 2024/25
New Customer Contribution - Negotiation Framework
How prices are determined
Prices are approved by the Essential Services Commission, the independent regulator for the water industry.
The current tariffs are outlined in the 'Essential Services Commission 2023, GWMWater Determination: 1 July 2023 - 30 June 2028, 23 June'.(June 2018). The prices support our 2023-28 Water Plan.
Water services are not subject to GST.
Your responsibility
- If you're an account holder, it's your responsibility to pay your water bill on time.
- Outstanding accounts that aren't paid on time may attract an interest charge.
- If you have any issues with your bill, get in touch with us before the due date for assistance.
Recreation Contribution Charge
The Recreation Contribution Charge benefits the community and provides discounted water to eligible sporting clubs, service clubs, schools and nominated recreation lake and weirs across our region.
Further information . . .
Paying your bill is straightforward and convenient. Choose the most suitable way to pay from several options.
Get help to pay your water bill Sometimes it can be hard to keep up with your payments. Don't be afraid to ask for help! At GWMWater we understand that things can sometimes get a bit tricky and we'll work with you to come to an arrangement. Several options may exist in how you may be assisted depending on your individual circumstances.
A range of concessions and grants are available to provide financial relief for GWMWater customers. If you're eligible, you may be offered reduced payments for your water services. |
Many people live or work in rented houses, apartments or workplaces. Sometimes it can be a little confusing when it comes to responsibilities and paying bills - who is responsible for what? Tenant and landlord rights and responsibilities fall under Victorian state law and GWMWater's policies are in accordance with these laws.
Service charges cover the costs for us to access and maintain the water network connected to your property.
Usage charges pay for the water you use in your home or property for activities such as showering, doing the laundry and cooking. Your usage charges will usually change a little from bill to bill as your water consumption varies.
Residential properties
In residential properties, GWMWater bills for services and usage. In some cases a tenant may pay for water usage if the lease specifies this responsibility. However, a landlord can't give the tenant responsibility for water usage costs unless that property has its own water meter (e.g. not a shared water meter in an apartment building).
Check the below table to see what fees or charges you might be responsible for:
Landlords |
Tenants |
|
| Service charge (water and wastewater) | Yes | No |
| Usage charge | Yes | Yes* |
| Meter reading for incoming or vacating tenant | Yes | No |
| Notice of property vacation | Yes | Yes* |
| Eligible for financial concessions | No | Yes |
*Only if the tenant has accepted responsibility for water usage costs.
Residential Tenancies Fact Sheet - Landlords and Tenants: Who Pays? (610kB)
Commercial properties
The responsibility for water payments in commercial properties lies with the property owner. On written request we can send bills to the tenant, but duplicates will be sent to the property owner as they're ultimately responsible for payment. Unlike with residential properties, GWMWater doesn't read the meter or adjust the account according to tenancy movements.
Landlord |
Tenant |
|
| Service charge (water and wastewater) | Yes | No |
| Usage charge | Yes | No |
| Notice of property vacation | Yes* | Yes* |
| Eligible for rebates | Yes** | Yes** |
*Either party can notify us.
**Properties occupied by a not-for-profit organisation may be eligible for a rebate on service charges.
Commercial Tenancies Fact Sheet - Landlords and Tenants: Who Pays? (469kB)
Further information...If you pay the water bill for a property (i.e. you're the account holder) and any of your details change, please let us know. Remember, it's your responsibility to keep us informed! |
Paying your bill is straightforward and convenient.
We issue customers with four water bills per year which covers service charges and/or water usage.
You may choose to receive your water bill through the post, via email or electronically through BPay View.
To register to receive your bill via email, simply find the eNotices logo on your water bill and use the code to register at gwmwater.enotices.com.au. More information about eNotices can be found here.
Choose the most suitable way to pay from the following options. If you require assistance, please call GWMWater on 1300 659 961 during business hours.
Struggling to pay your water bill and need help?
Payment options
FlexiPay
FlexiPay is a direct debit payment option that allows you to pay your rates in smaller amounts to suit your budget, such as weekly, fortnightly, monthly or quarterly over the financial year.
For more information about FlexiPay check out our Frequently Asked Questions
Online by Credit Card
You can pay your account online (or over the phone) by credit card using POSTbillpay. Your POSTbillpay code and reference number are on the back of your bill, toward the bottom of the page.
Go to www.postbillpay.com.au or call 13 18 16.
BPAY - Biller Code 79855
It's easy to pay your bill online through your cheque, savings or credit card account with BPAY:
- Login to your bank account online or via mobile (or phone your bank to arrange BPAY over the phone).
- Choose the BPAY option.
- Enter the GWMWater Biller Code - 79855, the payment amount and your account number (find it on the top of your GWMWater bill).
- Check all your information is right, and pay your bill!
- Often systems will save the details, so next time you login you can choose GWMWater as an option and your information won't need to be re-entered.
With BPay View customers have the ability to easily manage payment of their water bills by just a few clicks. Other benefits include keeping bills and payment records in one location, safely and securely with your online banking. For more information on BPay View or read our Frequently Asked Questions (478 kB, 4 pages). To register visit, https://www.bpay.com.au/Personal/Receive-bills.aspx.
Direct Debit
Direct debit is an easy and automatic way to pay your water bill directly from your bank account.
You can arrange for your payments to be made weekly, fortnightly or monthly.
Simply complete the Direct Debit Application Form with your details and return to us - we will do the rest!
If you'd like to change or cancel your current Direct Debit details, simply call us (allow five working days for us to process the change).
Please note that credit cards aren't accepted for direct debits.
Centrepay
Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The easiest way to do it is through your Centrelink account online in myGov.
When you receive your water bill, you'll notice the bottom portion is detachable. To pay by mail, detach this bottom part, fill out the form and mail with a cheque to:
GWMWater
PO Box 481
Horsham Vic 3402
In person
You can pay your bill in person by visiting us at our Corporate Office or at an Australia Post Office. Present your account and pay by cheque, cash or Eftpos. If you are experiencing difficulty in paying your water and sewerage bill, please get in touch with us on 1300 659 961 as soon as possible so we can help.
Policy on late payments
Urban accounts
If we don't receive your payment within office hours by the due date shown on your account, charges will apply. Late payments may also incur an interest penalty calculated from the date of issue.
Rural accounts
Late payments will incur an interest penalty calculated from the due date.
FlexiPay Frequently Asked Questions
FlexiPay is a payment management system that provides our customers with flexible payment options for their water bills.
Step 1: Visit the website
- Scan the QR code (located on the front page at the bottom of your latest water account).
Or visit gwmwater-pay.enotices.com.au. Make sure you have your eNotice reference number (located on the front page of your latest water account) before you start.
Step 2: Your details
- Check your details are correct that have autofilled.
- Enter your mobile number and email address.
- Click Submit.
Step 3: Choose your payment option
- Select your preferred payment option and follow the prompts to set up payment details.
If you choose 'Set up Direct Debit', an email from
You can:
- Make a one-time payment of your water bill
- Set up an ongoing direct debit schedule
Payments can be made via either credit card (Visa, Mastercard, as well as international credit cards) or via bank account.
One-time payments can also be made via Apple Pay and Google Pay on compatible devices.
No, FlexiPay can be used by all GWMWater customers, even if you don’t have an eNotices account.
The eNotices Reference Number is used by the system to easily find the details of your notice such as the Name, Account Number, and Amount Due.
Please check that you have typed the code in correctly, and ensure there are no spaces at the beginning or end of the reference number.
If you are having trouble with your eNotices Reference Number, please contact us on 1300 659 961 during business hours.
All direct debit requests are sent to our team for review. You should hear from us within three business days regarding the outcome.
If your request is approved, you will receive an email confirming the details, with a link to securely enter your payment method.
If we have any questions or want to discuss your proposed direct debit arrangement with you, we may contact you via the email or phone number provided in the request.
If you are setting up a direct debit schedule, FlexiPay will send you an email with a secure link to provide your payment method details.
This is to make sure that the email address you have entered is valid, so we know that you will receive emails regarding the schedule (such as transaction receipts, card expiry reminders, or updates to your schedule).
If you have an eNotices account, you will be able to see the details of your payment schedule in the ‘Manage Payments’ tab in the Dashboard. You will be able to make changes to your payment schedule such as frequency, amount, or provide new credit card details.
If you do not have an eNotices Account, please contact us and we can provide these details to you by phone on 1300 659 961 during business hours, or via email at
Our obligations to youWe're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community:
|
It’s important that we have your correct contact details so we can contact you in times of emergency or if you are an account holder, to send you your water bill. If any of your details change, please complete our online update my details form or ring us on 1300 659 961 during business hours. Remember, it’s your responsibility to keep us informed.
Register for important text messages
Register your mobile phone number with GWMWater to receive important updates about water supplies, outages, or other items of relevance by text messages. Registering for text messages means you’ll be aware of the latest important development in your town or local area.
Complete our online update my details form.
Change of tenancy in a rental property
To let us know about a change in tenancy, please complete our online change of address form.
Is the landlord or the tenant responsible for informing GWMWater of a change in occupant?
Under the Water Act, it's the landlord's responsibility to inform us if there's a change in the occupancy of the property.
Find out more about the responsibilities of tenants and landlords.
Change in ownership of a property
If you've bought or sold a property, your solicitor/conveyancer should notify us of this change once the settlement has gone through. Please contact your solicitor/conveyancer to make sure the relevant legal notification has been forwarded to us.
Change of Direct Debit details
If you'd like to change your current Direct Debit details or cancel your payments, call us. We need at least five working days to process the change.
Change of name
If your name has changed, please provide us with an official document such as a copy of your marriage certificate, driver’s licence or passport.
You can do this in person at our Horsham office, or provide a copy by post, fax or email.
Need to disconnect from your water or sewerage service?If you need to disconnect from your water or sewerage service, please call us on 1300 659 961. |
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