GWMWater's Customer Portal is a free online system that allows you to monitor your water use using your smart phone, tablet, laptop or home computer. It's already available to our rural customers and after making some upgrades to the system, the Portal is now available for urban customers. For access to the Customer Portal update your details now.
Water usage data is collected by a remote electronic device installed on your water meter.
This data allows you to:
- monitor your water use anytime
- monitor your water allowance and receive alerts if you're going to exceed it
- be alerted to potential water leaks or high use (via SMS or email)
- create your own alerts, for example, for low water consumption where stock are grazing.
Update your details now for access to the Customer Portal
How the Customer Portal detects potential leaks
Customer Portal monitors the water through your meter over 48 hour periods.
Because, typically, you don't use water all day every day, Customer Portal expects the flow to stop going through the meter at some point during each 48 hour period. If it doesn't and the flow is continuous, an alert maybe triggered. This doesn't mean that you definitely have a leak, rather that a pattern similar to that of a leak has been detected.
If you get a potential leak alert:
- Review your usage over the previous 48 hours - you may have used the water legitimately and may not have a leak at all.
- If you can, isolate sections of your reticulation and observe your meter on Customer Portal to see if you can pinpoint the section with the leak.
- Check tanks and above ground pipe fittings that may be leaking.
- Inspect your on-farm pipe routes and look for wet soil or green patches.
- If you find and repair a leak, keep checking Customer Portal to make sure it's fixed. It’s possible that you may also have more than one leak!
Wimmera River diverters (below Glenorchy weir)
The trigger which allows Wimmera River surface water licence holders, below Glenorchy Weir, to access their water under their irrigation or commercial licence has not been met.
As of 1 July 2024, Wimmera River surface water licence holders are not permitted to irrigate during the 2024/25 year.
Wimmera River trigger rules
Licenced irrigators may take 50% of their licenced volume through an approved meter when: A minimum of 8,000 ML has flowed through the Glenorchy gauging station between May and August of the calendar year.
Licenced irrigators may take 100% of their licenced volume through an approved meter when: a minimum of 10,000 ML has flowed through the Glenorchy gauging station at any time during the calendar year.
Avoca River diverters (below Charlton weir)
The trigger which allows Avoca River surface water licence holders, downstream of Charlton Weir, to access water under their irrigation or commercial licence has not been met.
As of 1 July 2024, Avoca River diverters are not permitted to irrigate during the 2024/25 year.
Avoca River trigger rules
The rules to determine if a 'take and use' allocation can be allowed are:
A flow rate of at least 100 ML/day must be recorded at the Quambatook South flow gauge, and river flow must have reached Lake Bael Bael, before water can be extracted for irrigation or commercial purposes. Once water has reached Lake Bael Bael and there is adequate flow in the river to allow irrigation, diversions can commence.
Further information...More about 'taking and using' surface water Depending where you’re located in our region, you may be eligible to apply to harvest and use surface rainfall runoff, including from streams, rivers, creeks and catchment dams. |
To use groundwater for irrigation or other commercial purposes, you must have a ‘take and use’ licence.
How to apply
To get a ‘take and use’ licence you can either:
1. Apply for a new licence
Licence to Take and Use Groundwater and Operate Works TU1 (271kB)
2. Apply to renew your existing licence
Renew a Licence to Take and Use Groundwater and Operate Works GWR1 (266kB)
3. Transfer an existing licence from another landowner
Permanent or temporary transfer of water for a take and use licence TU3 (358kB)
Transfer of licence ownership on the sale of land TOL1 (234kB)
If you no longer need your ‘take and use’ licence, you can surrender it:
Surrender a licence to take and use water and operate works TU4 (217kB)
Further information...In the interests of the environment, the community and fairness, it's important for people to follow the rules regarding taking and using rural water. Many people taking and using rural water illegally may not realise they're doing so. It's essential that you, as a rural water user, understand your rights and obligations concerning our water resources.
Water costs vary depending on a number of factors and can change from year to year. |
Find out how to locate our underground assets. Use an interactive online map to find our assets.
Locate our underground assetsIf you're planning to build, construct, renovate or start any other works on land that may be near GWMWater's assets, you need to locate those assets first. |
Interactive map of GWMWater assetsUse our online interactive map to:
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If you're planning to build, construct, renovate or start any other works on land that may be near GWMWater's assets, you need to locate those assets first.
What to do
Step 1: Call 'Dial Before You Dig' on 1100
No matter the size of your project (landscaping the front garden or developing a big block of your land) the first thing to do is call Dial Before You Dig, which is a free service for locating underground utilities anywhere in Australia. They'll advise you if there are any GWMWater assets near where you plan to dig (as well as other utilities such as telecommunications or gas).
Step 2: If you need more detailed information, use our interactive map or contact us
If Dial Before You Dig indicates there are GWMWater assets nearby, you may need more detailed information before you can start your works. You can either use our interactive map or get in touch with us.
Getting assistance to locate GWMWater assets
GWMWater provides a location service, by appointment. Usually this will involve providing you with a plan indicating the approximate location of any assets in the area. Additionally, we're happy to provide onsite assistance and guidance for non-standard requests for a fee. (Refer to 2016/17 Schedule of Tariffs, Miscellaneous and Other Charges - 'non-core miscellaneous services'.)
Booking onsite assistanceYou can apply for an onsite location service by calling us on 1300 659 961 during business hours. Make sure you get in touch at least two working days ahead of when you need our services. For emergencies, contact our 24 hour customer service line on 1800 188 586. |
Your responsibility
Maps provided are only a guide to asset locations. It's still your obligation to act with due care to GWMWater assets. Excavators/constructors need to carefully expose underground assets by 'potholing'. This means manual excavation/construction to ensure that the asset is safely found without damage.
GWMWater will hold whoever is responsible for the construction/excavation responsible for any damages.
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