Understanding the difference helps protect your home, your community and our waterways.

Wastewater
Wastewater is used water from inside your home, including:

  • Toilets
  • Showers and baths
  • Sinks and washing machines

This water flows through the sewerage network to a treatment plant, where it’s cleaned before being safely released.


Stormwater
Stormwater is rainwater that falls on:

  • Roofs
  • Driveways
  • Paths
  • Lawns and gardens

Stormwater should flow into the stormwater system, which carries it directly into creeks and rivers without treatment.

The sewerage system is designed for wastewater only.

When rainwater enters the sewer system:

  • Pipes can become overloaded during wet weather.
  • Sewage may overflow into streets, parks and private properties.
  • Waterways can be polluted.
  • Treatment and pumping costs increase for everyone.

That’s why connecting stormwater to the sewerage system is not allowed.

We work to reduce stormwater entering the sewerage system by:

  • Investigating areas with wet‑weather overflows.
  • Using smoke testing (sewer fogging), dye testing and CCTV inspections to find incorrect connections.
  • Working directly with property owners when issues are found.

If an illegal or incorrect stormwater connection is identified on private property, we’ll explain what needs to be fixed and follow up in writing if required.

Check your overflow relief gully (gully trap)

An overflow relief gully is a small drain outside your home that allows sewage to escape safely if pipes become blocked, helping prevent sewage backing up inside.

To make sure it works properly:

  • Ensure the ground around the gully slopes away from your house.
  • Make sure it sits at least 75 mm above ground level.
  • If the gully is too low, rainwater can enter the sewer.
  • If it’s too high, sewage could back up inside your home.

If you’re unsure, contact a licensed plumber for advice.

Maintain your property’s sewer pipes

You can help prevent problems by:

  • Keeping maintenance holes clear and uncovered.
  • Avoiding planting trees over sewer pipes.
  • Never connecting roof downpipes to sewer drains or gullies.
  • Directing downpipes at least one metre away from buildings.
  • Repairing broken water or sewer pipes promptly.
  • Checking internal drainage pipes are in good condition.

See a problem?

  • On your property: Contact a licensed plumber.
  • On public land or another property: Call 1800 188 586 any time and we’ll investigate.

Walk around your property and tick these off. Anything you spot is worth a call to a licensed plumber to fix.

  • Roof downpipes
    Do they run into a stormwater drain — not a sewer pipe or gully?

  • Rainwater tank overflow
    Where does the overflow pipe go? It should not enter the sewer.

  • Yard and surface drains
    Confirm they discharge to stormwater, not sewer.

  • Roof water direction
    Water should flow at least 1 metre away from buildings.

  • Manhole and gully covers
    Look for cracks, missing covers or pooling water around them.

Whether you’re after more information or would like to discuss things further, please reach out to us.

Biosolids are nutrient-rich solids created during the treatment of wastewater.

Wastewater from homes and businesses flows through sewerage networks to GWMWater’s wastewater treatment plants. During treatment, solids are separated from the water and broken down into a stable material known as biosolids. These biosolids are then removed, dried and stored ready for safe reuse.

Biosolids mainly consist of:

  • Inactive, naturally occurring microorganisms
  • Small amounts of sand and grit
  • Other harmless materials removed during treatment.

The quality of biosolids depends on what enters the sewerage system and how the wastewater is treated.

Before any reuse, biosolids are carefully tested to check they meet strict safety standards.

This diagram shows how wastewater is treated and how biosolids are produced during the process.

How biosolids are made

Biosolids are managed under strict environmental and public health regulations. This helps ensure they are safe for reuse and do not harm people, land or waterways.

All biosolids reuse activities involve regular testing and oversight to protect the environment and our communities.

Landfilling biosolids is not considered acceptable and is only used as a last resort.

Once tested and approved, biosolids can be reused in ways that benefit both the environment and the community.

We follow the waste hierarchy when managing biosolids:

Avoid → Reuse → Recycle → Dispose

Biosolids may be used for:

  • Improving soils in agriculture, gardens and parks
  • Supporting crops such as cereals, vines, olives and pasture
  • Land rehabilitation and landscaping
  • Forestry applications
  • Composting and topsoil production
  • Energy recovery and fuel substitution (such as cement kilns)
  • Lower-grade construction materials, including road base
  • Emerging technologies being explored across industry, including biofuels, oil extraction, glass roducts.

How biosolids are used

Biosolids are used to boost soil and crop performance.

Our biosolids are available to GWMWater customers to 'take and use' for free. If you’re interested in using biosolids on your property, we can help you understand your options.

We can provide advice on:

  • Whether biosolids are suitable for your land
  • Availability and storage locations
  • Handling and management requirements
  • Any associated costs.

Please contact our Program Lead-Wastewater Quality Management on 1300 659 961 or find out more here.

 

GWMWater produces and monitors recycled water to meet strict quality guidelines set by the Victorian State Government and Environmental Protection Authority (EPA) Victoria. This water is commonly used for irrigating vineyards, golf courses, racecourses, public parks and other open spaces. We supply Class C recycled water to a range of customers across our service region in the following towns:

Ararat Great Western Nhill Stawell
Birchip Halls Gap Ouyen Warracknabeal
Charlton Horsham Rupanyup Willaura
Dimboola Kaniva Sea Lake Wycheproof
Edenhope Murtoa St Arnaud  

 

In Victoria, the use of recycled water is regulated by the Environment Protection Authority (EPA) Victoria and must comply with established guidelines. These are designed to work alongside the Australian Guidelines for Water Recycling, which serve as the national reference for the safe supply, use, and management of recycled water schemes.

The guidelines outline the minimum water quality treatment objectives required for different classes of recycled water. GWMWater supplies Class C recycled water, which meets the following standards:

- < 1000 E. coli organisms/100 mL 

- < 20 mg/L Biochemical Oxygen Demand (BOD) 

- < 30 mg/L Suspended Solids (SS) 

- pH range: 6–9

Class C recycled water is suitable for a range of non-potable applicationsand can be safely used when managed appropriately.

Approved Uses

Irrigation of:

  • Public open spaces with controlled public access e.g. municipal parks, gardens, sport ovals, golf courses, and racecourses. These sites are to be clearly signposted and access managed to avoid contact with recycled water, particularly during and immediately after irrigation when surfaces are not dry.
  • Human food crops which are cooked/processed before consumption such as vineyards and olive plantations.
  • Pastures for beef cattle, sheep, horses and goats grazing
  • Non-food crops, woodlots, turf, flowers, etc.
  • Dust suppression
  • Industrial wash-down (non-food contact surfaces)

Non-Approved Uses

  • Drinking, including livestock
  • Uses inside the home
  • Cooking
  • Personal hygiene (e.g. showers, handwashing, etc.)
  • Filling swimming pools or spas
  • Swimming, bathing, or wash-down water
  • Irrigation of edible crops consumed raw
  • Irrigating public open space with unrestricted access
  • Irrigating pasture for dairy cattle grazing/fodder

To ensure safety and compliance with EPA Victoria regulations, access to sites using Class C recycled water must be restricted as follows:

Recycled Water Class C Controls Image  

  1. Grains refer to the dry, harvested grain – not grain crop residue with should be treated as direct grazing or harvested fodder.
  2. Human food should not be directly exposed to recycled water and should be cooked or processed be before consuming.
  3. Helminth control is 25 days of lagoon detention or an equivalent filtration process such as sand or membrane filtration.

To ensure safe and responsible use of Class C recycled water, the following controls must be applied to all irrigated crops:

Recycled Water Class C Control Measures Image

Source: Publication 1911-Technical information for the Victorian guideline for water recycling

Reach out to our Recycled Water Systems Officer on 1300 659 961 during business hours or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

More about recycled water

 

May 2026 recycled water reports for off-site users

Ararat Edenhope
Great Western Halls Gap
Horsham Murtoa
Nhill Adobe PDF file icon 24x24Rupanyup
Adobe PDF file icon 24x24St Arnaud Adobe PDF file icon 24x24Stawell
Adobe PDF file icon 24x24Warracknabeal Adobe PDF file icon 24x24Willaura

 

View 2025/26 recycled water reports

View 2024/25 recycled water reports

View 2023/24 recycled water reports

View 2022/23 recycled water reports

View 2021/22 recycled water reports

View 2020/21 recycled water reports 

View 2019/20 recycled water reports

View 2018/19 recycled water reports

View 2017/18 recycled water reports

View 2016/17 recycled water reports

View 2015/16 recycled water reports

Annual Water Outlook

The Annual Water Outlook provides information about water security for our customers.

The report builds on our Urban and Rural Water Strategy (previously called the Water Supply Demand Strategy)

More about our Urban and Rural Water Strategy

Cover

Adobe PDF file icon 24x24 2025/26 Annual Water Outlook

 
 
Previous reports...

Adobe PDF file icon 24x24 2024/25 Annual Water Outlook

Adobe PDF file icon 24x24 2023/24 Annual Water Outlook

Adobe PDF file icon 24x24 2022/23 Annual Water Outlook

Adobe PDF file icon 24x24 2021/22 Annual Water Outlook

Adobe PDF file icon 24x24 2020/21 Annual Water Outlook 

Adobe PDF file icon 24x24 2019/20 Annual Water Outlook

Adobe PDF file icon 24x242018/19 Annual Water Outlook 

Adobe PDF file icon 24x242016/17 Annual Water Security Outlook 

Adobe PDF file icon 24x242015/16 Annual Water Security Outlook 

If you have been affected by the recent bushfires, we have compiled the below resources to help you with your water supply:

 

Drinking water replacement request

Relief drinking water is only available for household-use in fire impacted areas that are not on reticulated (town) water and the home relies on the tank water for domestic use.

Each eligible household will receive up to 20,000L of relief drinking water for essential use. Tanks can be drained before filling to ensure clean water is in the tank.

https://www.water.vic.gov.au/about-us/news/news-stories/emergency-relief-drinking-water-2026#heading-1

 

Protecting and restoring your water tank around bushfire events

https://www.water.vic.gov.au/about-us/safety-and-emergencies/preparing-your-water-tank-before-and-after-bushfires

 

Information for the Grass Flat-Telfers Road fire recovery

https://www.hrcc.vic.gov.au/Our-Services/Emergency-management/Grass-Flat-Telfers-Road-fire-recovery

 

 

If you have any questions or concerns, please reach out to us on 1300 659 961 during business hours.

For difficulties or faults, call 1800 188 586 anytime of the day.